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Need to sync default outlook calendar with an iPhone 5

Posted on 2015-01-09
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Last Modified: 2015-03-18
Have Windows 7 64-bit, latest iTunes, Office 2013, iOS8 on iPhone 5.  Customer has an app which ONLY can sync with default Outlook calendar.  Has a single POP account / only calendar the local one in Outook.

Needs to sync that default calendar with iPhone.

Customer refuses to get a corporate email account (hosted Exchange, etc) which would solve this problem - insists on using the "free" account with her ISP.

I'm unable to get the iPhone to even SEE that calendar, with wired or wireless syncing.
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Question by:mlmslex
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Expert Comment

by:Kimputer
ID: 40541395
POP has nothing to do with Calendars. A POP account has NO idea what a calendar is, so that means the ISP has no idea either. You can leave the ISP out of this equation. The Calendar is actually only inside Outlook. The customer needs to use the CABLE (USB to iPhone) to connect to iTunes to get syncing of Calendars possible. And because the customer likes that "free" account so much, the customer has to sync using the USB cable as many times as the customer makes changes in the Calendar in Outlook.
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Author Comment

by:mlmslex
ID: 40541416
sorry - didn't mean to imply that I didn't understand how email works - only stating that it was a POP account to show that it wasn't any type of account which would have an "associated" calendar...again, a hosted Exchange account would fix this problem.

I can't even get the iPhone to sync the calendar (the "default" calendar) with a cable sync.  This is what's getting me in trouble as with her OLD computer (Windows XP, Office 2007, same phone and iTunes), the cable sync would synchronize that calendar.

I've been told by Apple experts that the iTunes iPhone sync process can no longer "see" the default calendar in Outlook 2013.
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Expert Comment

by:Kimputer
ID: 40541445
How about changing the local PST Calendar to iCloud? Then you don't need the USB cable with iTunes anymore. iCloud holds the Calendar. the iPhone consults iCloud for that info, as will Outlook.
http://support.apple.com/en-us/HT203521
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Expert Comment

by:CLUser
ID: 40544855
As you know, Apple iTunes for PC creates a separate iCloud PST Folder in Outlook. It forces you to use this if you wish to use iCloud to sync Outlook and iPhone.

Assuming you wish to continue using the default PST folder created by your POP account (let's call this the POP PST), you have two options.

1. Sync your POP PST Folder to the iCloud PST Folder. You will need a third-party tool to do this. Then, iCloud will sync with the iPhone. CompanionLink offers one such tool to sync the default PST folder with the iCloud PST folder. CompanionLink handles Contacts, Calendar, Tasks, and Notes.

2. Don't use iCloud. Use another third-party sync tool between your POP PST Folder and your iPhone. CompanionLink's iPhone Sync does that.

Disclosure: I work for CompanionLink; hence my insight into this problem.
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Accepted Solution

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mlmslex earned 0 total points
ID: 40663707
Finally convinced customer to go with Hosted Exchange.
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Author Closing Comment

by:mlmslex
ID: 40672886
Was the most practical solution for this issue
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