Forwarding email to a distribution group

I've been reading quite a bit and haven't found exactly what I'm looking for.

I have a service account used for external people sending email to the media team.  Recently I found out that the head of the department emailed this account and received out of office messages from people that weren't in the office when the message was forwarded to the individuals.  I've tried forwarding the message to a Sympa list, but I was having intermittent success with it being received.

The only idea I had that would allow me to have a message forwarded from the service account to an actual group of people was a distribution list.  So, my questions

1. How do I get the service account permission to forward to the distro list?  I tried and it came back stating the account wasn't authorized to do that.

2. Is this the best route?  The only issue I have to prevent is someone from outside the company getting the Out of Office reply when their message is forwarded.  The OOO still needs to respond if the individuals are emailed directly.
Ray DrummondLan Administrator IIIAsked:
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Will SzymkowskiConnect With a Mentor Senior Solution ArchitectCommented:
What verison of Exchange server are you using? If you want server sided forwarding you it is best to configure this via Transport Rule in Exchange. Also, the service account needs to have a mailbox in order for this to work. If you do not want the service account to have a mailbox you can also use a mail contact or a mail user to accomplish this.

Will.
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Ray DrummondLan Administrator IIIAuthor Commented:
We're migrating to Exchange 2013.  The service account does have a mailbox on the Exchange 2013 server.  We have a large amount of mailboxes and our Exchange team may not do this on the server.  They tend to want this stuff managed via Outlook if possible.
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Mark GalvinConnect With a Mentor Managing Director / Principal ConsultantCommented:
If the Media team want to manage those incoming emails, in a shared fashion and the sender should never get an out of office from those individuals then what about a Public Folder?
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Ray DrummondLan Administrator IIIAuthor Commented:
I've not worked much with public folders.  Would they just reside there for people to look?  The intention is to have people on the team all get it forwarded to them and then respond stating who's taking care of the issue.

Also, if you have another approach all together I'm completely open to that as well.
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Mark GalvinManaging Director / Principal ConsultantCommented:
I havent had a huge experience with Public Folders in the later versions but there is plenty on TechNet about them.

For most of my clients a shared mailbox and the use of Categories is what I use.

Thanks
Mark
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Ray DrummondLan Administrator IIIAuthor Commented:
These were great answers.  In the end, the team went to a different director and they liked my interim solution and kept it.
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