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send to mail recipient garbles file name that are in japanese

Posted on 2015-01-10
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Last Modified: 2015-01-16
Right clicking on a file that has a Japanese name and selecting "send to mail recipient" garbles the file name.  This happens on multiple Windows 7 Ultimate PCs that are using English, but have the Japanese language/keyboard installed.

It is not that it does not appear in the new email window that pops up, it is just that it does not have the correct name.  The file will even open, it is just the multi-byte name that gets garbled.  (see screenshot)

I've duplicated this issue on a different PC.
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Question by:anglittle
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Author Comment

by:anglittle
ID: 40542249
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LVL 71

Assisted Solution

by:Qlemo
Qlemo earned 2000 total points
ID: 40542816
The screenshot looks like the email encoding is set to text-only in ASCII. You won't be able to type Japanese into that body for sure.
Switch to HTML as default.
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Accepted Solution

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anglittle earned 0 total points
ID: 40543231
Thanks!  I used this link http://support.microsoft.com/kb/234487 which explains that the default "send to recipient" always produces a plaint text email.  It also explains how to create a new send-to shortcut to outlook.exe with an /a which will bring up your defaults.

 Using this new shortcut, I now get an HTML email and an attachment with a non garbled name.
ScreenShot-2.bmp
ScreenShot-3.bmp
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LVL 71

Expert Comment

by:Qlemo
ID: 40543247
Good to know, and great you found out how to change that behaviour ;-).
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Author Closing Comment

by:anglittle
ID: 40553105
I marked my answer as the "Best Solution", but I gave Qlemo all the points for sending me in the right direction.
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