Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Lost Mac password

Posted on 2015-01-12
6
Medium Priority
?
202 Views
Last Modified: 2015-01-12
I have a customer that would like to install Carbonite onto his Mac but he forgot his password.

How can we reset or otherwise get around this?
0
Comment
Question by:classnet
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
6 Comments
 
LVL 9

Expert Comment

by:Christopher Jay Wolff
ID: 40544230
Which one?

Here is a summary about passwords from Apple.

http://support.apple.com/kb/PH18672?viewlocale=en_US&locale=en_US

Maybe that is enough to get you going, but otherwise let us know more details, like which one, and if there are backups, recovery key, etc. and which version of OSX.
0
 
LVL 53

Expert Comment

by:strung
ID: 40544253
Assuming that it is the log in admin password that he has lost, and assuming he has not turned on FileVault, then do the following:

1. Reboot
2. Hold Apple +S after you hear the chime (Command + S on new models).
3. When you get prompted, enter these commands in order to create a new account (hitting return after each line):
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now
4. After your Mac rebooted you should have a brand new account as administrator.
5. Log-in to the new Admin Account, go to the Users & Groups prefs account and change the password on the old admin account to something your user can remember. Then log out of the new account and log into the old account.
0
 
LVL 2

Assisted Solution

by:Danny Robinson
Danny Robinson earned 1000 total points
ID: 40544258
If you have Snow leopard and older please follow these steps to get into recovery and reset your password.

http://support.apple.com/en-gb/HT201240

If you have a later Version please follow similar but slightly different steps below,.

http://support.apple.com/en-gb/HT201240
0
Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 

Author Comment

by:classnet
ID: 40544635
This is concerning a iMac 10,1 3.06 ghz
0
 
LVL 53

Accepted Solution

by:
strung earned 1000 total points
ID: 40544780
If you have the original system DVD that came with the computer, or another one that will boot the computer (by booting while holding down command-c), then you can follow the instructions posted by Danny Robinson. If you don't have a boot DVD, then follow my instructions.
0
 

Author Closing Comment

by:classnet
ID: 40544972
I will have a go at this strung... thank you.
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There is a security feature on iOS devices that is nearly impenetrable when it has been activated.  This article will provide some possible solutions as well as necessary steps to take to ensure you do not end up with a locked device.
In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question