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Hardware configuration - CD/DVD drive not seen by Windows 8.1

Posted on 2015-01-12
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Last Modified: 2015-01-17
I have an HP610 All-in-one TouchSmart computer running Windows 8.1 Pro (64 bit).  The hard drive and CD/DVD drive are internal and connected via SATA.  Windows does not 'see' the optical drive.  The bios shows the correct configuration and will boot from the DVD, but windows report "No optical disk drives detected"
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Question by:jkieffer
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LVL 18

Expert Comment

by:Emmanuel Adebayo
ID: 40544418
Have you check the device manager?
Is there any exclamation on DVD-CD devices?
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Author Comment

by:jkieffer
ID: 40544486
I should have been more specific.  The DVD is not seen in device manager or any other utility I've tried, to review hardware configuration or diagnostics.
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LVL 5

Expert Comment

by:Aaron
ID: 40544490
You can check the manufacturer website for the best drivers (look for windows 8.1 compatibility).
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Author Comment

by:jkieffer
ID: 40544554
I've been using the latest drivers from HP and even used their automated tool to verify drivers.  No luck.  I'm going to investigate the configuration IDE versus AHCI.  I don't remember which setting I used.  I've read several articles about making the change after installation and will report what I find.
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LVL 18

Expert Comment

by:Emmanuel Adebayo
ID: 40544560
It seem your registry entry for CD/DVD is corrupted ; Note: It is essential to back up your registry before you make any modifications.

1. Type regedit in RUN dialog box and press Enter. It'll open Registry Editor.

2. Now go to following key:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

3. Look for "UpperFilters" and "LowerFilters" strings in right-side pane. If you find them, delete them.

4. Restart the system and now you should  have access to your optical drive.
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Accepted Solution

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jkieffer earned 0 total points
ID: 40544641
Emmanuel, thanks for the answer.  Don't know if it would have worked because I solved the problem myself.  Should have done this months ago when the problem occurred  (after update from 8.0 to 8.1).  Some how my SATA configuration was changed to IDE from AHCI.  Found an article by Steve Sinchak on converting from IDE to AHCI, and that fixed the problem.

thanks to those that submitted potential solutions.
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Author Closing Comment

by:jkieffer
ID: 40554953
I fault myself for not following through on basic troubleshooting.  Sorry to waste other folks time.  At least the solution is now on file for any others that have similar problems.
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