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IE down grade from IE11 to IE9 now i get appliaction crashes

Posted on 2015-01-12
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Last Modified: 2015-01-14
Tried rest and clear etc.
Faulting application name: iexplore.exe, version: 9.0.8112.16599, time stamp: 0x5473964b
Faulting module name: IEFRAME.dll, version: 9.0.8112.16599, time stamp: 0x547396ec
Exception code: 0xc0000005
Fault offset: 0x001a8290
Faulting process id: 0x104c
Faulting application start time: 0x01d02e79f9988234
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: C:\windows\system32\IEFRAME.dll
Report Id: 37f06fcb-9a6d-11e4-adc1-d4bed9d904b1
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Question by:rjef
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jcimarron earned 500 total points
ID: 40544626
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Expert Comment

by:Cashpanda
ID: 40544634
To be clear, iexplore.exe is crashing applications running on your machine, not websites, correct?

Are there any return or stop errors?

Check Application logs in event viewer.
Check your error codes.

Investigate any plug-ins to IE.
Attempt running in Safe mode (CMD> "c:\program files\Internet Explorer\iexplore.exe" -extoff

Do a reset of IE from Options> Advanced tab > Reset button.
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Expert Comment

by:Thomas Zucker-Scharff
ID: 40544649
Why not just run ie11 in compatibility mode?
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Expert Comment

by:Cashpanda
ID: 40544990
I assumed he had tried compatibility view without result and instead installed the downgrade.
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Expert Comment

by:Thomas Zucker-Scharff
ID: 40545014
My wife always tells me never assume :-D
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by:jcimarron
ID: 40545276
rjef--
As you have seen from my earlier post ( http:#a40544626 ) the only "fix" for this if you use IE9, and the cause is Windows Update KB3008923, is to uninstall Windows Update KB3008923 .  (There is a fix if you had the same problem with IE11.)

http://www.infoworld.com/article/2865819/operating-systems/microsofts-december-patch-hangover-kb-3008923-2553154-2726958-3004394.html
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Author Closing Comment

by:rjef
ID: 40546625
Looks like this solution is working
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Expert Comment

by:Cashpanda
ID: 40546899
@TZS smart man
@Rjef Glad you are functional.
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by:Thomas Zucker-Scharff
ID: 40549558
:-)
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