Microsoft Office 2010 on Windows 7 Stability Issues.
Posted on 2015-01-12
Hi Guys, Hope you can help!
Got a bit of a weird one. I have a machine on one of my customers sites with some weird Office 2010 stability issues. The machine is a relatively new install which we put in on the 7th October.
The spec is as follows:
Lenovo ThinkCentre E73
Intel Core i5-4440S 2.8GHz
Windows 7 64-Bit
The copy of office installed is an Office 2010 Pro VLK which functions perfectly on all other machines in the office.
The machine is a domained machine running on a Windows SBS 2008 domain. All users use roaming profiles.
The problem we are experiencing is that outlook will run in a very basic form quite happily. But if you try and attach a document, print an email, perform a save and send from word, do anything slightly more complicated than read an email it will become very sluggish and once closed, will leave the OUTLOOK.EXE process running. Which cannot for love nor money be killed by anything short of pulling the plug.
The logged on user has local administrative rights and we have also tried running outlook in safe mode / as administrator / with all add ons disabled much to the same effect.
I have performed an office repair, uninstalled and reinstalled office completely twice, run combofix and various other malware scans, all of which show there to be no problems with the machine.
I am more than happy to nuke and reinstall this machine if that is going to be the easiest way to rectify the problem. I just wondered if anyone had come across this particular problem before and if so, how did you go about fixing it?