Shared mailboxes on Office365 email do not show on Outlook 2013

we are using Office365, I have setup shared mailboxes and the user cannot see it on Outlook 2013-
If the user logs on to web Outlook they are there-
If I add them as additional boxes on Outlook 2013- they show but cannot be opened- the user has full rights-


Please advise,

Thanks
Carlos MarinManagerAsked:
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Vasil Michev (MVP)Connect With a Mentor Commented:
Try Outlook in Online mode, and also disable the "Download shared folders" checkbox under File -> Account Settings -> More Settings -> Advanced. Also, are you using AutoMapping, how have you granted the permissions?
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Jorge OcampoCommented:
Summary

1. You have mailbox type shared?
2. when they log in to owa they see the shared mailbox?
3. they can see them in outlook 2013?
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Carlos MarinManagerAuthor Commented:
1, yes
2, yes
3. no
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Jorge OcampoCommented:
you provided full permission i imagine not just calendar rights or something similar
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Carlos MarinManagerAuthor Commented:
Full permission-
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Jorge OcampoCommented:
can you post screenshots?
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Jorge OcampoCommented:
its not a mac book right? it is outlook 2013
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Carlos MarinManagerAuthor Commented:
PC, Outlook 2013
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Jorge OcampoCommented:
have you tried mapping them manually?
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Carlos MarinManagerAuthor Commented:
When i added the folders manually- they will show, but will not open- Outlook freezes....
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Jorge OcampoCommented:
do you have a hybrid environment?
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Carlos MarinManagerAuthor Commented:
No
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