?
Solved

Printer Qustion

Posted on 2015-01-13
7
Medium Priority
?
223 Views
Last Modified: 2015-01-15
Hi I have a user that has a HP Laserjet 2055dn network printer with a connection using direct connect to the printer over IP
It is not going through the server.

Sometimes when she prints a pdf that has 3 pages the printer prints the first page stops prints the second page stops and then prints the third paper and then finally stops.

When I print to another printer its fine.

I increased the memory on the printer and still the same thing.

Any idea?
0
Comment
Question by:AquaJ9
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 15

Expert Comment

by:Haris Djulic
ID: 40546534
HI,

could it be related to network? are those two printers on same network infrastructure?
0
 

Author Comment

by:AquaJ9
ID: 40546540
I dont think it can be related to the network. and yes they are on the same network. it happens rarely
0
 
LVL 3

Expert Comment

by:TropicalBound
ID: 40546633
Sounds like a driver issue.  Can you try changing from PCL to PS (or vice versa)?

TB
0
Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

 

Author Comment

by:AquaJ9
ID: 40546639
i tried PCL 5 and PCL 6

PS i haven't tried yet
0
 

Author Comment

by:AquaJ9
ID: 40547143
Is there anything i can look at?
0
 
LVL 16

Accepted Solution

by:
DansDadUK earned 2000 total points
ID: 40548833
It may just be that the PDF documents in question are more complex than others, and that the formatter in the printer is unable to process the print stream quickly enough to keep up with the mechanical part of the print engine.
The fact that it prints without 'hesitations' on another printer may just be because that printer has a more powerful processor, or the printer driver for that printer generates a more efficient stream.

The print stream is the Page Description Language equivalent of the PDF document, as generated by your printer driver.
With PDF source documents, it is often (but not always) the case that a print stream generated by a PostScript driver will work better, because PDF and PostScript share a common 'core'.
Print streams generated by PCL5 or PCL6 drivers may (although certainly not always) generate less efficient streams from PDF source documents, because of differences in the objects supported by the source and target document formats.
0
 

Author Closing Comment

by:AquaJ9
ID: 40551254
You are completly correct. the issue is that the printer has a weaker processor and thats why its happening.

thanks
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Assume you have an outside contractor who comes in seasonally or once a week to do some work in your office, but you only want to give him access to the programs and files he needs and keep all other documents and programs private. Can you do this o…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses
Course of the Month10 days, 19 hours left to enroll

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question