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AquaJ9Flag for United States of America

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Printer Qustion

Hi I have a user that has a HP Laserjet 2055dn network printer with a connection using direct connect to the printer over IP
It is not going through the server.

Sometimes when she prints a pdf that has 3 pages the printer prints the first page stops prints the second page stops and then prints the third paper and then finally stops.

When I print to another printer its fine.

I increased the memory on the printer and still the same thing.

Any idea?
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Haris Dulic
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HI,

could it be related to network? are those two printers on same network infrastructure?
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ASKER

I dont think it can be related to the network. and yes they are on the same network. it happens rarely
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TropicalBound

Sounds like a driver issue.  Can you try changing from PCL to PS (or vice versa)?

TB
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ASKER

i tried PCL 5 and PCL 6

PS i haven't tried yet
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ASKER

Is there anything i can look at?
ASKER CERTIFIED SOLUTION
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DansDadUK
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ASKER

You are completly correct. the issue is that the printer has a weaker processor and thats why its happening.

thanks