AquaJ9
asked on
Printer Qustion
Hi I have a user that has a HP Laserjet 2055dn network printer with a connection using direct connect to the printer over IP
It is not going through the server.
Sometimes when she prints a pdf that has 3 pages the printer prints the first page stops prints the second page stops and then prints the third paper and then finally stops.
When I print to another printer its fine.
I increased the memory on the printer and still the same thing.
Any idea?
It is not going through the server.
Sometimes when she prints a pdf that has 3 pages the printer prints the first page stops prints the second page stops and then prints the third paper and then finally stops.
When I print to another printer its fine.
I increased the memory on the printer and still the same thing.
Any idea?
ASKER
I dont think it can be related to the network. and yes they are on the same network. it happens rarely
Sounds like a driver issue. Can you try changing from PCL to PS (or vice versa)?
TB
TB
ASKER
i tried PCL 5 and PCL 6
PS i haven't tried yet
PS i haven't tried yet
ASKER
Is there anything i can look at?
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ASKER
You are completly correct. the issue is that the printer has a weaker processor and thats why its happening.
thanks
thanks
could it be related to network? are those two printers on same network infrastructure?