Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


How do I get Cisco IP Communicator to work with Xenapp 7.6?

Posted on 2015-01-13
Medium Priority
Last Modified: 2015-02-10
As anyone configured Cisco IP Communicator on Xen App 6.5 or 7.x without actually streaming it?  do you know of any special configurations that need to be made?  I know with previous version of citrix it was not supported but sort of worked if it was streamed.  I only found articles on people trying it as a streamed application in our xendesktop which i pasted below.      Right now when user tries and IP Commincator crashes after they start to speak on the phone.  The following Application error log is generated:

Faulting application name: communicatork9.exe, version:, time stamp: 0x511abbe7
Faulting module name: MediaTermination.dll, version:, time stamp: 0x511ab960
Exception code: 0xc0000005
Fault offset: 0x00074eac
Faulting process id: 0x1200
Faulting application start time: 0x01d02f36b8c904ac
Faulting application path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\communicatork9.exe
Faulting module path: C:\Program Files (x86)\Cisco Systems\Cisco IP Communicator\MediaTermination.dll

 I 've tried the below so far to get it to work but no luck.

modified registry edit  hklm\software\wow6432\Ciscosystems, Inc.\Communicator - EnableCDP=0
Client USB device redirection & Client USB Plug and Play device redirection
Audio over UDP real-time transport
Audio quality - Medium
Client Microphone redirection enabled.
Tried different headset with no luck.
updated to IP Communicator 8.6.4.

 The release notes for 8.6.3 & 4 say its not supported but that doesn't necessarily mean it won't work.  Please let me know if you have been able to do this and what special configuration were needed and also what version of IP Communicator.


Question by:WestCoastbound
  • 2
LVL 26

Expert Comment

by:Sekar Chinnakannu
ID: 40548086
Cisco IP Communicator not working on Xenapp 7.6 environment, We had a chat with our vendor they said to use the older version of citrix and 7.6 wont support.

Accepted Solution

WestCoastbound earned 0 total points
ID: 40591990
I am closing this question since it seems like its a compabitlity issue.

Author Closing Comment

ID: 40600319
found the information in the IP Communicator release notes.

Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Citrix XenDesktop 7.6 Citrix Policies Graphics
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.
Suggested Courses

572 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question