Solved

WiFi VoIP Phone Doesn't Respond to PING Unless Searching the Connected Network

Posted on 2015-01-13
2
257 Views
Last Modified: 2016-01-28
I have an INCOM ICW-1000G WiFi phone and am having difficulty receiving calls, although I can call out all of the time. The WiFi signal is very strong and as far as I can see from the phone's display it is not loosing connection to the network. However if I PING it from a connected workstation then the phone will not respond until I perform a network search from the phone itself. All other times PING command returns timed out. The response to the PING is immediate as soon as the search begins. Afterwards it returns back to times out. If I start to dial-out from the phone then again I can see from the workstation that it begins to respond to the PING command. After the call is hung up it will revert back to times out.

Since I am having difficulty receiving calls but not when dialling out then I am making the assumption that the observation above is related.

Any ideas what could be causing this?

Thanks, Gary
0
Comment
Question by:Elisys
2 Comments
 
LVL 45

Accepted Solution

by:
Craig Beck earned 500 total points
ID: 40547534
Sounds like the phone is going to sleep and waking up when it receives an ARP broadcast.

Try turning off power-save mode on the phone - use constantly a awake mode instead.
0
 

Expert Comment

by:Tony Clayton
ID: 41438949
Hi, Sorry this is a very late reply to an old post but recently joined EE. The initial version of the ICW-1000G had a bug that prevented connection using some variations of (If I remember correctly) WPA2. The latest version of firmware, 1.0.7 was released in Nov. 2015 and corrects this error and adds news features like 722 support. You can always get the latest firmware at our website, sometimes before Incom posts it on theirs. The manuals, Firmware release notes (which show a complete history of FW versions and their fixes) and other information can also be found at http://allstarnetworks.com/icw1000.htm.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Messaging apps are amazing tools with the power to do a lot of good, but the truth is the process of collaborating with coworkers requires relationships established through meaningful communication - the kind of communication that only happens face-…
For Sennheiser, comfort, quality and security are high priority areas. This paper addresses the security of Bluetooth technology and the supplementary security that Sennheiser’s Contact Center and Office (CC&O) headsets provide.  
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question