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Cannot block a windows update patch

Posted on 2015-01-13
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Last Modified: 2015-01-13
There is an windows update that is crashing internet explorer on quite a few computers on my network.  I cannot block this patch, it keeps coming back no matter what I try.  I have WSUS running on a server.  Here is what I have tried so far:

1.  Declined update in WSUS
2.  Approved update for removal in WSUS
3.  Modified registry on workstation to temporarily allow access to windows update.  I hide the update when prompted to install.

All of these attempts to block this particular update have failed and I am out of ideas.
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Question by:schwientekd
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11 Comments
 
LVL 47

Expert Comment

by:Donald Stewart
ID: 40547030
Which update??
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Author Comment

by:schwientekd
ID: 40547048
KB3008923
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Expert Comment

by:Donald Stewart
ID: 40547057
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Author Comment

by:schwientekd
ID: 40547100
The issue I am experiencing is not affecting just IE11.  Any idea how to block an update?
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LVL 47

Expert Comment

by:Donald Stewart
ID: 40547122
Have you installed http://support.microsoft.com/kb/3025390 to verify whether your issue remains ??
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LVL 47

Expert Comment

by:Donald Stewart
ID: 40547127
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Author Comment

by:schwientekd
ID: 40547136
Yes, I have already attempted this method of hiding the update and it keeps coming back.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 40547140
And KB3025390  ??
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Author Comment

by:schwientekd
ID: 40547169
Again, 3025390 is for IE 11 only.  I have this issue on IE 10 and IE 9.
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Accepted Solution

by:
Donald Stewart earned 2000 total points
ID: 40547253
Up until now you never said anything of  IE 10 and IE 9.

I would then use psexec or a startup batch file to uninstall the update

wusa /uninstall /kb:3008923  /quiet /norestart

psexec \\* -s -h -d wusa /uninstall /kb:3008923  /quiet /norestart

the "*" will enumerate your whole domain and run the command on every pc in your domain. I wouldnt worry about it running on pc's that dont have the update installed.

Declining it in WSUS should have been enough, you probably just experienced an issue where the update had already been downloaded to PC's and was scheduled to install prior to declining it.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 40547281
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