Exchange user logging into outlook
Posted on 2015-01-13
I have one specific user that I can not locate an error I am receiving.
I created the user as I normally do on the Exchange server that has AD as a secondary role, then created the mailbox.
I can login to the OWA just fine, however, when I try to connect with outlook (2010 on windows 7 32-bit) it continues to prompt for the password.
I tried creating another user and connecting, which worked fine.
We work in a fully virtualized environment with linked clones that have a a separate persistent disk. I have deleted and rebuilt the user, email box, desktop and disk with no change in behavior.
If i try, for example on the OWA to change the password, i get the following error "This feature isn't supported in the light version of Outlook Web App.
This feature isn't supported if Outlook Web App is set to maximize the blind or low vision experience.".
I am not using the light version. If I do use the light version and do the same thing, I get this error
"A problem occurred while trying to change the password.
Click here to continue working.
The domain name of the user couldn't be retrieved"
This has never happened before and seems to be limited to this user only. I thought maybe an email or AD cleanup would help, but have been a bit nervous of that process.
Any insight would be helplful.