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Office 2010 Archive PST folders are empty

Posted on 2015-01-13
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Last Modified: 2015-03-28
I have a user who has been archiving emails using the standard archive within Outlook 2010.  When I went to help him recover an older deleted email, I found that the his archive folder has a couple subfolders, but the folders did not show any items in them.  I looked at the actual archive file (archive.pst) and saw that it is 500+ MB in size, so I know that there are items in there.

When I open the archive folder (within outlook), I get the following: "Deleted Items"; "Search Items" and "Trash".  They all open to show nothing in the folders.  Any ideas?
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Question by:shrimpfork
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4 Comments
 
LVL 3

Expert Comment

by:Praveen Valluri
ID: 40547152
May be that, you have imported a wrong PST file.
There can be temporary pst's created along with actual pst's .
So just check the path from where you are trying to import the PST and re-create a temporary Outlook profile and import the PST to perform a check once again.
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LVL 14

Expert Comment

by:Don Thomson
ID: 40547174
It's possible that a rule emptied all the emails.
A PST never shrinks unless you go in and compress it (Data File Management) properties - Compress
I it changes the size down to a couple of megs - then it could be that the emails got archived but got deleted based on a setting in outlook.

Make sure that all filters are off when you go to the inbox. Had a client that added a filter to show only unread emails and complained that as soon as he read them - they disappeared.
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Accepted Solution

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shrimpfork earned 0 total points
ID: 40682752
I found that the issue was when we imported his mailbox to a new server.  The process only moved half of his items, and the user did not tell me until a couple months later.  We retransferred the mailbox from the old server and everything is in the places they should be.  Thanks' experts and sorry for the delay with closing this one.
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Author Closing Comment

by:shrimpfork
ID: 40693361
I found the issue was a failure when the mailbox was moved to the new server.
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