Solved

Office 2010 Archive PST folders are empty

Posted on 2015-01-13
4
58 Views
Last Modified: 2015-03-28
I have a user who has been archiving emails using the standard archive within Outlook 2010.  When I went to help him recover an older deleted email, I found that the his archive folder has a couple subfolders, but the folders did not show any items in them.  I looked at the actual archive file (archive.pst) and saw that it is 500+ MB in size, so I know that there are items in there.

When I open the archive folder (within outlook), I get the following: "Deleted Items"; "Search Items" and "Trash".  They all open to show nothing in the folders.  Any ideas?
0
Comment
Question by:shrimpfork
  • 2
4 Comments
 
LVL 3

Expert Comment

by:Praveen Valluri
ID: 40547152
May be that, you have imported a wrong PST file.
There can be temporary pst's created along with actual pst's .
So just check the path from where you are trying to import the PST and re-create a temporary Outlook profile and import the PST to perform a check once again.
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 40547174
It's possible that a rule emptied all the emails.
A PST never shrinks unless you go in and compress it (Data File Management) properties - Compress
I it changes the size down to a couple of megs - then it could be that the emails got archived but got deleted based on a setting in outlook.

Make sure that all filters are off when you go to the inbox. Had a client that added a filter to show only unread emails and complained that as soon as he read them - they disappeared.
0
 

Accepted Solution

by:
shrimpfork earned 0 total points
ID: 40682752
I found that the issue was when we imported his mailbox to a new server.  The process only moved half of his items, and the user did not tell me until a couple months later.  We retransferred the mailbox from the old server and everything is in the places they should be.  Thanks' experts and sorry for the delay with closing this one.
0
 

Author Closing Comment

by:shrimpfork
ID: 40693361
I found the issue was a failure when the mailbox was moved to the new server.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
Read this checklist to learn more about the 15 things you should never include in an email signature.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now