Office 2010 Archive PST folders are empty
I have a user who has been archiving emails using the standard archive within Outlook 2010. When I went to help him recover an older deleted email, I found that the his archive folder has a couple subfolders, but the folders did not show any items in them. I looked at the actual archive file (archive.pst) and saw that it is 500+ MB in size, so I know that there are items in there.
When I open the archive folder (within outlook), I get the following: "Deleted Items"; "Search Items" and "Trash". They all open to show nothing in the folders. Any ideas?
When I open the archive folder (within outlook), I get the following: "Deleted Items"; "Search Items" and "Trash". They all open to show nothing in the folders. Any ideas?
It's possible that a rule emptied all the emails.
A PST never shrinks unless you go in and compress it (Data File Management) properties - Compress
I it changes the size down to a couple of megs - then it could be that the emails got archived but got deleted based on a setting in outlook.
Make sure that all filters are off when you go to the inbox. Had a client that added a filter to show only unread emails and complained that as soon as he read them - they disappeared.
A PST never shrinks unless you go in and compress it (Data File Management) properties - Compress
I it changes the size down to a couple of megs - then it could be that the emails got archived but got deleted based on a setting in outlook.
Make sure that all filters are off when you go to the inbox. Had a client that added a filter to show only unread emails and complained that as soon as he read them - they disappeared.
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I found the issue was a failure when the mailbox was moved to the new server.
There can be temporary pst's created along with actual pst's .
So just check the path from where you are trying to import the PST and re-create a temporary Outlook profile and import the PST to perform a check once again.