Solved

Windows 7 Pro Stops Printing Overnight

Posted on 2015-01-13
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Last Modified: 2015-01-15
Hello all,
Okay this is very strange.
I have a client that has multiple Windows 7 Pro 64 bit computers that print to a network (TCP/IP based - wired) printer.  All of them print fine except for one.  It prints fine during the day, but if you leave it overnight (for antimalware and antivirus scanning purposes) it will not print at all, until you reboot the computer.  Then it will print with no problems.
The only thing that I can find is that if you try to print the next day in the event viewer you get and event id code of 372.  It is pointing to the print spooler stopping.
I have made sure that the print spooler will restart the service on the first and second failures.
I have also deleted and reinstalled the printer with new drivers and that did not work.
Any help would be greatly appreciated.
Thanks,
Kelly W.
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Question by:K_Wilke
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VB ITS earned 500 total points
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The only thing that I can find is that if you try to print the next day in the event viewer you get and event id code of 372.  It is pointing to the print spooler stopping.
That's your problem right there.

The print spooler is responsible for handling all print jobs so if this is stopped you won't be able to print from the machine until it is started back up again. You can try the steps in this article to see if it will resolve your print spooler issues: http://technet.microsoft.com/en-us/library/dd393167%28v=ws.10%29.aspx
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by:K_Wilke
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That led me down the right path for the fix.  Deleted the printer and then downloaded the latest one from HP's website and that worked.
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by:VB ITS
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Glad to hear you got it sorted. Thank you for the points :)
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