?
Solved

Windows 7 Pro Stops Printing Overnight

Posted on 2015-01-13
3
Medium Priority
?
134 Views
Last Modified: 2015-01-15
Hello all,
Okay this is very strange.
I have a client that has multiple Windows 7 Pro 64 bit computers that print to a network (TCP/IP based - wired) printer.  All of them print fine except for one.  It prints fine during the day, but if you leave it overnight (for antimalware and antivirus scanning purposes) it will not print at all, until you reboot the computer.  Then it will print with no problems.
The only thing that I can find is that if you try to print the next day in the event viewer you get and event id code of 372.  It is pointing to the print spooler stopping.
I have made sure that the print spooler will restart the service on the first and second failures.
I have also deleted and reinstalled the printer with new drivers and that did not work.
Any help would be greatly appreciated.
Thanks,
Kelly W.
0
Comment
Question by:K_Wilke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 24

Accepted Solution

by:
VB ITS earned 2000 total points
ID: 40548373
The only thing that I can find is that if you try to print the next day in the event viewer you get and event id code of 372.  It is pointing to the print spooler stopping.
That's your problem right there.

The print spooler is responsible for handling all print jobs so if this is stopped you won't be able to print from the machine until it is started back up again. You can try the steps in this article to see if it will resolve your print spooler issues: http://technet.microsoft.com/en-us/library/dd393167%28v=ws.10%29.aspx
0
 
LVL 6

Author Closing Comment

by:K_Wilke
ID: 40552448
That led me down the right path for the fix.  Deleted the printer and then downloaded the latest one from HP's website and that worked.
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40552576
Glad to hear you got it sorted. Thank you for the points :)
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

First some basics on Windows 7 Backup.  It has 2 components one is a file based backup which is stored in .zip files each zip is split at around 200 Megabytes and there is the Image Backup which is as the name implies a total image of the partition …
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question