Solved

Windows 7 Pro Stops Printing Overnight

Posted on 2015-01-13
3
132 Views
Last Modified: 2015-01-15
Hello all,
Okay this is very strange.
I have a client that has multiple Windows 7 Pro 64 bit computers that print to a network (TCP/IP based - wired) printer.  All of them print fine except for one.  It prints fine during the day, but if you leave it overnight (for antimalware and antivirus scanning purposes) it will not print at all, until you reboot the computer.  Then it will print with no problems.
The only thing that I can find is that if you try to print the next day in the event viewer you get and event id code of 372.  It is pointing to the print spooler stopping.
I have made sure that the print spooler will restart the service on the first and second failures.
I have also deleted and reinstalled the printer with new drivers and that did not work.
Any help would be greatly appreciated.
Thanks,
Kelly W.
0
Comment
Question by:K_Wilke
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 24

Accepted Solution

by:
VB ITS earned 500 total points
ID: 40548373
The only thing that I can find is that if you try to print the next day in the event viewer you get and event id code of 372.  It is pointing to the print spooler stopping.
That's your problem right there.

The print spooler is responsible for handling all print jobs so if this is stopped you won't be able to print from the machine until it is started back up again. You can try the steps in this article to see if it will resolve your print spooler issues: http://technet.microsoft.com/en-us/library/dd393167%28v=ws.10%29.aspx
0
 
LVL 6

Author Closing Comment

by:K_Wilke
ID: 40552448
That led me down the right path for the fix.  Deleted the printer and then downloaded the latest one from HP's website and that worked.
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40552576
Glad to hear you got it sorted. Thank you for the points :)
0

Featured Post

The Ultimate Checklist to Optimize Your Website

Websites are getting bigger and complicated by the day. Video, images, custom fonts are all great for showcasing your product/service. But the price to pay in terms of reduced page load times and ultimately, decreased sales, can lead to some difficult decisions about what to cut.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
The Windows functions GetTickCount and timeGetTime retrieve the number of milliseconds since the system was started. However, the value is stored in a DWORD, which means that it wraps around to zero every 49.7 days. This article shows how to solve t…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question