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What's the best way to ensure Word document formatting stays the same for multiple users in an organization?

Posted on 2015-01-13
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Last Modified: 2015-02-06
Most of our users are on Office 2010, or Office 2013.  We still have a few on Office 2007 we are going to move to 2013.  

We have been having issues with some Office 2013 users who are noticing documents are not looking the same on their computers as they do on others, even if both users are using Word 2013 and are pointed to the same templates.  An example is one users will format a document with Arial font, size 10, and when another employee open it, it will be in Calibri size 11, with different spacing, etc.

We have company templates on our network on a mapped drive that we have pointed Word to in the Advanced settings.  We do this mainly to use Arial font size 10 over the default Calibri size 11, and to have faxes, letters, etc. templates available as shared templates for our users.  The directory that contains all of these templates and settings also has the Normal.dotm file which was modified so new Word files have Arial size 10, and some other settings.

Please see the attached screen shot which shows the directory where I have both the user templates and workgroup templates pointed to.  I realize that these directories should be cleaned up, but before doing so and further customizing them, I wanted to see if anyone else has a better method to ensuring Word files are opening and saving the same for all users.

Thank you
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Question by:Fveng
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Accepted Solution

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David Johnson, CD, MVP earned 2000 total points
ID: 40547754
different normal.dot files will have an impact.
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Author Closing Comment

by:Fveng
ID: 40593748
Thank you, we also found the particular Word document our users were having issues with had a problem, and many of the formatting issues were resolved when that problematic Word document was pasted into a new document and deleted.
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