Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Mitel phone system caller ID

Posted on 2015-01-13
11
Medium Priority
?
2,830 Views
Last Modified: 2015-01-14
I have a client running a Mitel 5000 CP VoIP phone system. Currently it is setup so when the employees have their Mitel phones forwarded to their cell phones, the number of the Mitel VoIP phone shows on the caller ID. The owner wants to change this so that the actual calling party number shows as the caller ID. Any suggestions on where/how to fix this?

I know I can engage a Mitel partner, however, most of them are quoting $200-400 to make this one change. My client, though not cheap, feels this is very expensive for a simple change - and I agree.

Can anyone point me in the right direction?

Thanks!
0
Comment
Question by:Yort
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
11 Comments
 
LVL 11

Expert Comment

by:Tim Edwards
ID: 40547795
Can you please provide a copy of the COS that is being used? What version MCD Software are you currently running?
0
 
LVL 1

Author Comment

by:Yort
ID: 40547957
@Tim_Edwards, thanks for your quick reply. I am very new to the VoIP world. Can you please explain what COS and MCD are?
0
 
LVL 11

Expert Comment

by:Tim Edwards
ID: 40548000
COS is class of restriction, this will be a form inside of the mitel, you may have multiple of these forms depending on what is required. If you go to the users and devices the device tab will show you the COS number assigned to the phone, you should then be able to go back into the COS form and export the settings for that.

MCD is mitel communicator director, which is the software I just need to know what version you are on to help with the location of the forms.
0
Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.

 
LVL 1

Author Comment

by:Yort
ID: 40549099
@Tim_Edwards - I don't think I am accessing the system the way you think I am. The way I access the system to setup new users, etc. is via the MSAD - Mitel System Administration and Diagnostics. Can I find the information you are looking or this way?
0
 
LVL 11

Expert Comment

by:Tim Edwards
ID: 40549141
If you click on about it will show you the release version and the current active software load. To get to COS form it is located under the System Properties, System Feature Settings... you will see the Class of Service Options...

Under the Display Options you will want to change *Originator's Display Update in Call Forwarding/Rerouting* from No to Yes
0
 
LVL 1

Author Comment

by:Yort
ID: 40549278
@Tim_Edwards, I am not finding the information you are directing me to. I have attached two screenshots of the MSAD - does this help at all?
screenshot1.jpg
screenshot2.jpg
0
 
LVL 11

Expert Comment

by:Tim Edwards
ID: 40549464
If you go into the Number Plan you should see the Class of Service... can you send me a screen shot on what was programmed in there
0
 
LVL 1

Author Comment

by:Yort
ID: 40549499
Tim, here is the COS screenshot.
screenshot3.jpg
0
 
LVL 11

Accepted Solution

by:
Tim Edwards earned 2000 total points
ID: 40549573
Thank you...

Sorry I know that you mentioned that it was 5000 but I was always in my mind referencing a Mitel 3300 completely different :(

Please speak with your circuit provider verify that your PRI has these and they allow for Enhanced Caller ID.

1. Station level control of outbound ANI (Caller ID) <- This allows you to send out Caller ID on a station by station basis
2. Allowance for Non-Native ANI (Caller ID) <- This allows you to send out (propagate) the inbound caller's Caller ID
3. Outpulse BTN when no ANI is present <- This is so you don't need to set up all the Station's or CO Trunk Group's Calling Party Number. Some carriers allow for this some don't

Once you have verified this go here:

Program the following fields under System\Devices and Feature Codes\CO Trunk
groups\

If you go to page 537 it will advise you on how to enable the Propagate Original Caller ID flag that you  will need on each trunk/trunkgroup

Here is the link to the manual:

http://advancedprocom.com/wp-content/gallery/mitel_phones/Mitel_5000_CP_v5.1_Features_and_Programmming_Guide.pdf
0
 
LVL 1

Author Comment

by:Yort
ID: 40549630
Tim - thanks a million! I will verify the information and post back.
0
 
LVL 1

Author Closing Comment

by:Yort
ID: 40549664
@Tim_Edwards - The solution you proposed worked! Thank you so much. My client is jumping for joy. Have a great day!!!
0

Featured Post

Survive A High-Traffic Event with Percona

Your application or website rely on your database to deliver information about products and services to your customers. You can’t afford to have your database lose performance, lose availability or become unresponsive – even for just a few minutes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
Why do some people recommend buying business VoIP from an ISP? What are the benefits to my company? What are the costs?
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question