HP Printer OfficeJet Pro 8500: Paper Jam error

Posted on 2015-01-14
Last Modified: 2015-01-21
Say, this printer displays insistently on the LCD screen the following error message : "Paper jam.  Clear jam and then press OK". We have inspected every possible removable part of the printer that we can locate and cannot see any paper or any particles jamming the printer. Any suggestions welcome.
Question by:shaunwingin
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LVL 95

Expert Comment

by:John Hurst
ID: 40548796
Turn the printer off, check again for paper problems, turn the printer around, gently remove the double sided attachment. It pulls gently out - look for tabs. Check in there for paper and then gently re-insert the double sided attachment.  

Now turn the printer on and test.
LVL 14

Expert Comment

by:Don Thomson
ID: 40548809
This is normally caused by 1 of 2 reasons.

A small scrap of torn paper in a spot that is not easily seen.  Best way to dislodge this is to take a standard file folder, Take on half of it , cut off the label tab and manually feed it through the feed path.

The other reason is that dust has accumulated on one of the sensors.  Try blowing out the feed path with compressed air.

Author Comment

ID: 40548906
Any further suggestions please?
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LVL 95

Expert Comment

by:John Hurst
ID: 40548911
If you cleared all the paper out, AND if you removed / reinserted the double sided attachment (picky) and it continues not to work, then either:

1. There is paper in there somewhere OR
2. There is a printer hardware problem.  

I had an HP8500 and could always clear with the methods above.
LVL 92

Accepted Solution

nobus earned 500 total points
ID: 40550708

Author Comment

ID: 40550723

Author Closing Comment

ID: 40561481
Any idea if HP will repair this as production fault - out of warranty already...
LVL 92

Expert Comment

ID: 40561768
i doubt it very much; but it does not hurt calling them

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