?
Solved

HP Printer OfficeJet Pro 8500: Paper Jam error

Posted on 2015-01-14
8
Medium Priority
?
1,217 Views
Last Modified: 2015-01-21
Say, this printer displays insistently on the LCD screen the following error message : "Paper jam.  Clear jam and then press OK". We have inspected every possible removable part of the printer that we can locate and cannot see any paper or any particles jamming the printer. Any suggestions welcome.
0
Comment
Question by:shaunwingin
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 99

Expert Comment

by:John Hurst
ID: 40548796
Turn the printer off, check again for paper problems, turn the printer around, gently remove the double sided attachment. It pulls gently out - look for tabs. Check in there for paper and then gently re-insert the double sided attachment.  

Now turn the printer on and test.
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 40548809
This is normally caused by 1 of 2 reasons.

A small scrap of torn paper in a spot that is not easily seen.  Best way to dislodge this is to take a standard file folder, Take on half of it , cut off the label tab and manually feed it through the feed path.

The other reason is that dust has accumulated on one of the sensors.  Try blowing out the feed path with compressed air.
0
 

Author Comment

by:shaunwingin
ID: 40548906
Any further suggestions please?
0
Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

 
LVL 99

Expert Comment

by:John Hurst
ID: 40548911
If you cleared all the paper out, AND if you removed / reinserted the double sided attachment (picky) and it continues not to work, then either:

1. There is paper in there somewhere OR
2. There is a printer hardware problem.  

I had an HP8500 and could always clear with the methods above.
0
 
LVL 93

Accepted Solution

by:
nobus earned 2000 total points
ID: 40550708
0
 

Author Comment

by:shaunwingin
ID: 40550723
Tx.
0
 

Author Closing Comment

by:shaunwingin
ID: 40561481
Any idea if HP will repair this as production fault - out of warranty already...
0
 
LVL 93

Expert Comment

by:nobus
ID: 40561768
i doubt it very much; but it does not hurt calling them
0

Featured Post

A Cyber Security RX to Protect Your Organization

Join us on December 13th for a webinar to learn how medical providers can defend against malware with a cyber security "Rx" that supports a healthy technology adoption plan for every healthcare organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…
Suggested Courses

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question