Solved

HP Printer OfficeJet Pro 8500: Paper Jam error

Posted on 2015-01-14
8
812 Views
Last Modified: 2015-01-21
Say, this printer displays insistently on the LCD screen the following error message : "Paper jam.  Clear jam and then press OK". We have inspected every possible removable part of the printer that we can locate and cannot see any paper or any particles jamming the printer. Any suggestions welcome.
0
Comment
Question by:shaunwingin
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40548796
Turn the printer off, check again for paper problems, turn the printer around, gently remove the double sided attachment. It pulls gently out - look for tabs. Check in there for paper and then gently re-insert the double sided attachment.  

Now turn the printer on and test.
0
 
LVL 14

Expert Comment

by:Don Thomson
ID: 40548809
This is normally caused by 1 of 2 reasons.

A small scrap of torn paper in a spot that is not easily seen.  Best way to dislodge this is to take a standard file folder, Take on half of it , cut off the label tab and manually feed it through the feed path.

The other reason is that dust has accumulated on one of the sensors.  Try blowing out the feed path with compressed air.
0
 

Author Comment

by:shaunwingin
ID: 40548906
Any further suggestions please?
0
Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

 
LVL 93

Expert Comment

by:John Hurst
ID: 40548911
If you cleared all the paper out, AND if you removed / reinserted the double sided attachment (picky) and it continues not to work, then either:

1. There is paper in there somewhere OR
2. There is a printer hardware problem.  

I had an HP8500 and could always clear with the methods above.
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 40550708
0
 

Author Comment

by:shaunwingin
ID: 40550723
Tx.
0
 

Author Closing Comment

by:shaunwingin
ID: 40561481
Any idea if HP will repair this as production fault - out of warranty already...
0
 
LVL 92

Expert Comment

by:nobus
ID: 40561768
i doubt it very much; but it does not hurt calling them
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

this article is a guided solution for most of the common server issues in server hardware tasks we are facing in our routine job works. the topics in the following article covered are, 1) dell hardware raidlevel (Perc) 2) adding HDD 3) how t…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question