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I am trying to set up an IMAP email account on Outlook 2010- Keeps breaking Outlook. How do I fix ?

Trying to set up IMAP email account for existing Outlook using, who currently uses POP3. It allows me to do the setup and even allows me to "Test Settings" and passes those OK. But then it "restarts" Outlook and errors out, with "Outlook has encountered a problem that does not allow the program to open" or something similiar. Any ideas ? My boss is wanting IMAP so he can sync email with Office Outlook, IPAD and IPhone.

Brent Arnold

Try creating a new Outlook profile through Control Panel > Mail. Recreate your user. Then, if that doesn't work, I'd try a repair on Outlook through Control Panel. That's where I'd start.

Sudeep Sharma

Brent Arnold is right,

You should first try with different profile and let all the emails get downloaded to the system using IMAP.

Sudeep

John Battles

ASKER

I tried that. No luck. I just tried a new install of Outlook 2010 on a Windows 7 box and started from scratch. I chose to manually configure IMAP account and entered all settings, tested the settings and successfully logged into servers and said "completed", then it tries to restart Outlook and then errors out. It gives me a message of "Outlook has This was a fresh install, with no previous profiles on this machine. Now, when I go to open Outlook, it displays splash screen, then error " Outlook has stopped working....A problem has cause Outlook to stop working correctly"

Brent Arnold

Check EV on each machine for more information on the crash. Post what you find here. However, based on what you've told me the problem could possibly be server side. What plan/host are you using for email?

John Battles

ASKER

I am using our local ISP as email host. I've given it to their team as well. One of their techs tried same scenerio from his home and got the same Outlook crash.

Sudeep Sharma

Did you tried the Microsoft Remote connectivity analyzer, choose the last option on the test which says "IMAP email" and let us know if you are getting any error on that.

https://testconnectivity.microsoft.com/

Thanks,
Sudeep

John Battles

ASKER

I see where you are talking about, ( IMAP radio button) but that tests "Exchange" server. We are not using Exchange

nobus

try to use the Manually configure server settings , and put in your values for imap and servers

John Battles

ASKER

I have tried that, instead of using default set up. Still have same results

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Brent Arnold

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John Battles

ASKER

We may have come up with something. When we create a "brand new" email account , it auto-discovers and works fine. When we try to add a new profile using an previously existing email address, it "creates" an IMAP account, but restarts OUTLOOKS and hangs up with "OUTLOOK has stopped error". So, our solution to get by it is to create a new email address for each user (time to standardize our format anyway :)) , create a new IMAP Account for each, then have ISP auto forward from old address to new address. Copy old .pst data file into new account (to keep old email) and then move folders from old to new. Whew !

Thanks for all the help. Still not sure why existing email addresses would not work, but more than one way to skin a cat , eh ?

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nobus

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John Battles

ASKER

Still not sure why existing emails would not work, but with new accounts it does. I have put it back onto the ISP but am rollin' on with work around. Thanks for all the input, guys

nobus

if this works - why did you assign a C grade?
look in the help files for how to grade !