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image in outlook 2010 signature keeps changing

Posted on 2015-01-15
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Last Modified: 2015-02-01
Windows 7, Outlook 2010 connected to Exchange 2007 on SBS2008.

Signature has an image inserted of the companies logo.  Somehow the image of the logo changed to a different image when received by the recipient.

When checking the signature all looks good.  The proper image is showing.

This is an intermittent issue where some recipients get the correct image while others report the image is the logo to one of our clients.  

I've deleted the Outlook profile and the issue seem to have been corrected, but now the end-user is reporting the same problem has returned.
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Question by:blacktwig
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Ugo Mena earned 500 total points
ID: 40551932
Is the image being copied from the local machine or is it being called from the web using a FQDN?

I would suspect the image is being copied from the local machine and being sent as an attachment in the message. I would double check the name of the logo image being loaded. Might be the same as your client's, such that when they reply, the attachment is being replaced with the similarly named logo?

In order to not keep getting the image as another attachment in your email message, the logo should be loaded from a public web location.
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by:Ugo Mena
ID: 40551939
To create an Outlook signature with a hyperlinked image, simply go to your Outlook File menu, click on Options and go to the Mail tab. On the Mail tab, locate the Signatures button:

On the Signatures popup window, choose to add a new signature, give it a name and edit its content. If you want to insert an image to your signature, click on the penultimate button of the signature edit / format toolbar:

Adding an Outlook signature image

Now you can browse and select the signature image file from your local disk. Although it is not an obvious option, you can also insert an image from the web: instead of browsing to the local image file, simply paste the URL to the web image, in the File Name field:

Insert a signature image from url

Please note that it may take a minute or two for Outlook to process the image URL, so be patient with it.

As a side note, we strongly advise to insert images over the web and not local image files, as some email clients simply don’t display signature images inserted from the local disk (although Outlook includes the signature image file in the outgoing email).

For example, a signature image loaded from the local disk is displayed fine in the Gmail web interface, but it doesn’t display at all in the standard Gmail client for Android. At the same time, a signature image loaded from the web is displayed fine on both the Gmail web interface and Gmail for Android.
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