Solved

Outlook Anywhere clients getting certificate error popup for incorrect certificate

Posted on 2015-01-15
6
284 Views
Last Modified: 2015-01-20
I have an isolated problem (on one brand new laptop) where the Outlook Anywhere client (Outlook 2013 connecting to Exchange 2010 server) is getting a certificate popup error for autodiscover.xxxxxx.net, which doesn't exist and is not named in any of the connection parameters.  I have other Outlook Anywhere users who are not getting this pop up and are using the same settings.  

When I click View Certificate, I get my legit UCC certificate made out to webmail.xxxxxx.com (and some other SAN's), but not autodiscover.xxxxx.net.  Where is this error coming from and how can I track it down?
0
Comment
Question by:fuzztone65
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 19

Expert Comment

by:R--R
ID: 40551924
The certificate installed on exchange have webmail and autodiscover.domain.com included in it?
Is it a self-signed or third party certificate?
0
 

Author Comment

by:fuzztone65
ID: 40551945
Yes, it has both webmail.xxx.com and autodiscover.xxx.com included.  Is a 3rd party certificate.
0
 

Accepted Solution

by:
fuzztone65 earned 0 total points
ID: 40552126
I think I got this one resolved.  I deleted autodiscover.xxxx.net from GoDaddy DNS and the problem went away.  Not sure how it was pulling in that particular address, but it does resolve to the same IP address as the webmail.xxxx.com server.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Closing Comment

by:fuzztone65
ID: 40559345
Not sure why this worked or why the error was even happening in the first place, but after removing the DNS entry from GoDaddy servers, the certificate errors went away.
0
 
LVL 27

Expert Comment

by:☠MAS☠
ID: 40559383
FYI
If you remove autodiscover from external DNS server your external autodiscover will not work. i.e. autodiscover will not work for external users.
0

Featured Post

[Live Webinar] The Cloud Skills Gap

As Cloud technologies come of age, business leaders grapple with the impact it has on their team's skills and the gap associated with the use of a cloud platform.

Join experts from 451 Research and Concerto Cloud Services on July 27th where we will examine fact and fiction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Changing a few Outlook Options can help keep you organized!
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question