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Dell laser printer 5110cn

Posted on 2015-01-15
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Last Modified: 2016-11-23
My printer is not printing correctly.
The prints out are very faded to the point that I can not read it.
I have replaced the engaging Drum twice .
The fuser is 80% life remaining.
I have reset the nvram and the printer to defaults.
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Question by:usa12
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12 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 40552942
you may look at the solutions presented here (see fading section also)
http://www.dell.com/support/article/us/en/19/SLN114816/EN
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Author Comment

by:usa12
ID: 40554357
The problem with my printer is just the black toner.
I did a contamination test and every color is good except the black.
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LVL 92

Expert Comment

by:nobus
ID: 40554861
did you check all options from their site?
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Author Comment

by:usa12
ID: 40555183
From looking at that page, I realize the my problem is called
Faint print.
But I still can not find an answer for my issue.
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LVL 92

Expert Comment

by:nobus
ID: 40555194
it looks yes - but did you vheck ALL as asked?
eg streaks and fading?

they also adress such problems
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LVL 88

Expert Comment

by:rindi
ID: 40555211
You mentioned you changed the drum, but did you also do the most obvious, change the Toner cartridge? It could just be empty.
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Author Comment

by:usa12
ID: 40555260
Yes I changed the emaging drum. And toner are all full.
And genuine from dell.
To be honest I think is the controller card.
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LVL 88

Expert Comment

by:rindi
ID: 40555269
Does a printer initiated test or status page have the same result as a page printed via a PC?
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Author Comment

by:usa12
ID: 40557726
Yes I get same results.
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LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 40558562
Then I doubt there is much you can do yourself. I suggest you either get Dell to repair it, or have it replaced, as repairs usually cost more than a new printer.
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LVL 38

Expert Comment

by:hdhondt
ID: 40622795
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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