?
Solved

Lost E-Mail

Posted on 2015-01-15
4
Medium Priority
?
39 Views
Last Modified: 2016-05-31
I have a client who uses outlook to read emails from various accounts (example..gmail, comcast mail, yahoo, etc).
While in outlook, he highlighted 46 unread emails from his gmail account and tried to drag them to his comcast account.
The comcast account displayed the 46 unread emails, so he thought it worked. When he tried to open those unread emails....they did not show up...... the page was blank. Now those emails cant be found on either account.
Any ideas on how to retrieve them? Are they lost forever?
0
Comment
Question by:MrDaveG
  • 2
3 Comments
 
LVL 4

Assisted Solution

by:Monika Bharti
Monika Bharti earned 2000 total points
ID: 40552885
Note: Your emails are not lost but the location you get them back is from the server.

Though, your emails are deleted from the mail client not from the server so, you can retrieve them back again to your account. For this, you can reconfigure your Gmail account in Outlook. Once you reconfigure it, all the mails reside in your account will come back to your Outlook email client from the server itself.

If you want to know how to configure Gmail account in Outlook have a look on the source given below:

http://www.wikihow.com/Access-Gmail-in-Outlook-2010
0
 

Author Comment

by:MrDaveG
ID: 40552908
Thank you !
I think the client went to his gmail acct directly and they were gone from there too.

I will check in the morning and post my findings.
0
 

Accepted Solution

by:
MrDaveG earned 0 total points
ID: 40554746
I used a migration wizard from rack space to transfer the email from gmail to exchange and the lost emails were there.

That issue is resolved.....yeah!

Thank you Monika for you help!
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question