philjans
asked on
Outlook sent email disapear
Hi,
I have a user that wrote an email and sent it. It got stuck in its outbox with 3 other emails. He tried to resend thembut didn't work.
He close outlook and reopen it and they were all vanished!!
I chcekd in Sent Items in Brouillon, under Reverering for all folders "inbox, sent outbox, deleted" and they are not there!
I chcked the windows temp files, the internet temp files the user them files and it's all the same .
I know word use to create a (wave*)..doc document but do outlook create that too?
What ca be done?
We are on exchange 2003 with outlooks 2010 windows 7
I have a user that wrote an email and sent it. It got stuck in its outbox with 3 other emails. He tried to resend thembut didn't work.
He close outlook and reopen it and they were all vanished!!
I chcekd in Sent Items in Brouillon, under Reverering for all folders "inbox, sent outbox, deleted" and they are not there!
I chcked the windows temp files, the internet temp files the user them files and it's all the same .
I know word use to create a (wave*)..doc document but do outlook create that too?
What ca be done?
We are on exchange 2003 with outlooks 2010 windows 7
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Will: thanks for the inputs. This settings is already on and working... No the 3 messages simply disapeared. I tried a scan pst and there were a couple of items but nothing came back...
There may be a temp file where the emails were created but i highly doubt that you will be able to get anything out of it.
Will.
Will.
ASKER
The emails are gone and no temp files or recovery possible...
- Open Outlook
- Click File Options
- Click on the Mail Tab
- Under Save Messages, make sure that "save forward messages, and save copies of messages in the sent items folder"
Will.