Solved

Help me with google voice incoming callers

Posted on 2015-01-16
6
174 Views
Last Modified: 2015-01-20
google voice disconnects
windows 7 using google chrome browser I hear ringinging for incoming phone call
and I am logged onto google hangouts at bottom sys tray

I wait 20 seconds and sometimes I get connected to incoming caller, other times no connection, but there is always a history in my gmail and google voice of a phone call
0
Comment
Question by:rgb192
  • 3
  • 2
6 Comments
 
LVL 70

Expert Comment

by:Merete
ID: 40554915
rgb192 are you in the US?
There has been a slow ongoing integration.
Quote
An update to the Hangouts app back in October of last year added Google Voice integration with the ability to make and receive phone calls.
To get the new feature to work, simply visit the Google Voice website (you’ll need to set up a Google Voice number of course) and click the Call button in the left-hand sidebar. You’ll type in the number you want to call and then you’ll select Hangouts from the Phone to call with drop-down menu.
Source
http://www.gottabemobile.com/2014/07/25/google-voice-hangouts-integration-progressing-slowly/
http://www.gottabemobile.com/2014/07/24/moto-360-release-date-rumor-breakdown/
Have you fully updated and integrated ?
are you using a head set with mic and a web cam?
I'm not sure what to offer
How to use Google Voice with the new Hangouts app
http://www.greenbot.com/article/2605860/how-to-use-the-new-hangouts-with-google-voice.html
0
 
LVL 29

Assisted Solution

by:serialband
serialband earned 200 total points
ID: 40555290
You could always forward your Google Voice to your landline and cellphone simultaneously.  That way you can answer from any device until it gets fixed on your computer.  I have mine ringing multiple numbers at the same time.
0
 

Author Comment

by:rgb192
ID: 40556265
I am using windows7 desktop

how can I be sure that hangouts is up to date

I have  a headset but cam is not applicable because I am receiving a regular phone call
0
How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

 
LVL 70

Accepted Solution

by:
Merete earned 300 total points
ID: 40556612
If I understand you your getting the calls but don't understand how to answer it. Are you using the desktop app?
You have received a number?
serialband provided a solution have you tried that?
To get the latest check the Chrome store click on hangouts
 please watch/ read information provided and does that then match what you have?
 then click on Free this gives you the hangout App for desktop
https://chrome.google.com/webstore/detail/hangouts/knipolnnllmklapflnccelgolnpehhpl?hl=en

If the video doesn't play here it is again YouTube
Introducing Hangouts Chrome App
https://www.youtube.com/watch?v=Z91qA7JQIMc
and
How to Use Google Hangout | The Google Voice and Video Chat Tool
https://www.youtube.com/watch?v=CYYszx8SYlY ( video)
Google store
https://chrome.google.com/webstore/category/apps?hl=en
0
 

Author Closing Comment

by:rgb192
ID: 40561143
Yes I could test on multiple phones.
But these links show me that I am using old software; hangouts does not auto update.
More testing required but at least I know I am now using new software.
0
 
LVL 70

Expert Comment

by:Merete
ID: 40561156
Thanks, yes with the right tools it all works.
Let us know if you still have any problems
regards Merete
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OfficeMate Freezes on login or does not load after login credentials are input.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will teach you how to change your appearance and customize your Windows 7 interface to your unique preference. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question