Solved

email recipient is not recieving excel files.

Posted on 2015-01-16
2
335 Views
Last Modified: 2015-01-16
I send an email to several recipients with a an excel spreadsheet attachment. Some clients get it, but a few at one location do not? it apparently gets delivered as I do not get a bounce back. They say they have checked their spam folders and it I not there. Any ideas of what could be causing this?
0
Comment
Question by:Fhixer
2 Comments
 
LVL 19

Accepted Solution

by:
helpfinder earned 500 total points
ID: 40554500
if some are receiving the excel attachment then your mail server looks fine. probably problem is on receipients side. Maybe their mailserver or firewall is blocking that kind of attachment (extensions like .xls or .xlsx) so it´s stopped before mails are going to their mailboxes and that´s the reason they can not see it even in spam folder.
what if you send the same email but document will be zipped? are they able to receive like this?
0
 

Author Closing Comment

by:Fhixer
ID: 40554534
The messages were being blocked by the firewall. It took asking multiple people to get straight answer. Users don't understand we are trying to help them and not being truthful doesn't help. Thanks for your help; Helpfinder.
0

Featured Post

Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Being able to change email signatures is made really simple with email signature software and services.
The advancement in technology has been a great source of betterment and empowerment for the human race, Nevertheless, this is not to say that technology doesn’t have any problems. We are bombarded with constant distractions, whether as an overload o…
This video walks the viewer through the process of creating a watermark for their document, customizing it, and saving it for viewing/printing needs.
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question