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FhixerFlag for United States of America

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email recipient is not recieving excel files.

I send an email to several recipients with a an excel spreadsheet attachment. Some clients get it, but a few at one location do not? it apparently gets delivered as I do not get a bounce back. They say they have checked their spam folders and it I not there. Any ideas of what could be causing this?
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The messages were being blocked by the firewall. It took asking multiple people to get straight answer. Users don't understand we are trying to help them and not being truthful doesn't help. Thanks for your help; Helpfinder.