connecting to serial ports via cyclade ts1000 - error

hi experts,

I have this kvm and when I login and try to connect to the serial port connection I get this error

error - current protocol configuration prohibits connecting to serial ports.

please assist to help me get this resolved and working.
frankbustosAsked:
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David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
you need to set the protocol of the port to socket_server or socket_ssh
http://bit.ly/1GdpOAi
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frankbustosAuthor Commented:
thanks!
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