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View PDF in Access - Web Browser control problem viewing PDF

Posted on 2015-01-17
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Last Modified: 2015-01-30
Dear experts -
We are using Access 2010.
We have a form in which we have a Web Browser control. We create a PDF and view it in this control.
This has worked fine for a long time, and it still works fine on MOST MACHINES.
However, some machines, including the server where we run remote sessions, do not display the PDF in the control. This had been working find until 2 weeks ago (we haven't been able to figure out what's changed in that period).

We have Acrobat Reader XI running now on that server.

Any ideas of things we should try?

Thanks!
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Question by:terpsichore
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Assisted Solution

by:Jeffrey Coachman
Jeffrey Coachman earned 750 total points
ID: 40555415
We are using Access 2010.
Everyone?, ...are you absolutely sure?

On the problem machines, ...is it all PDF's that do not display?

We create a PDF
Does every pdf get created with the same program?
...There are some off brand PDF creators out there that may not create reliable PDF all of the time...
Do all users use the exact same PDF viewing software?
Some users will install a 3rd party PDF viewer without managements knowledge...

In other words, you need to identify the exact differences between the working and non-working PC's.

Let's see what other experts may post.

JeffCoachman
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Accepted Solution

by:
terpsichore earned 0 total points
ID: 40569645
We resolved the matter by installing a different version of Acrobat, that was it. (No idea what it was that was incompatible - Acrobat Pro XI did NOT work, while Acrobat Pro X DID.
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Author Closing Comment

by:terpsichore
ID: 40579385
This was what worked.
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