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Pdf Printing issue

We have as part of a much larger web system the ability to print Work Orders on an HP printer.

The web programming creates a pdf of the work order & places it in a folder on the web server. To print, the programming opens the pdf work order in a separate browser window, where using the browser print command, the file can be printed.

This works well in most cases.

However, in some cases, at the customer site, it prints a page where the borders are "cut off". See attachments, the file called wo198785.pdf is how the pdf looks. The file WOscreenshot.jpg is how it prints from a MAC computer at the customer site, I assume the MAC is using Safari or Opera.

What can cause this?

Note that the exact same workorder can be properly printed from a Windows PC on the SAME printer.

Thanks
wo198785.pdf
WOScreenshot.jpg

Simon

Letter v A4 in page setup?
The printer driver version on the Mac may not be the same as the Windows version?
Which printer model?
Is it wired or wireless connection to the printer?

Richard Korts

ASKER

SimonAdept,

I'll have to find that out on Monday, Jan. 19.

Simon

OK. Also worth checking whether local or networked printer and if networked, whether it's a Windows domain.

Dave Baldwin

I assume the MAC is using Safari or Opera.

I also have Firefox and Chrome on my MacBook Pro which both have a built-in PDF reader. Safari would probably be using Preview.

ASKER CERTIFIED SOLUTION

Dave Baldwin

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