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explorer.exe keeps crashing on logon in citrix

Posted on 2015-01-17
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Last Modified: 2015-01-21
Experts,
As soon as a user logs into citrix explorer.exe starts crashing in a loop. The user logs into his local machine at work no issues, logged him into another machines no issues. It's only on citrix. Deleted his profile, ran virus malware scan. No other user have this issue logging into citrix. Attached is the crash logs from citrix.Thanks in advance for your help.
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error.txt
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Question by:jaya31
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David Johnson, CD, MVP earned 500 total points
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The easiest solution is to run sysinternals autoruns and enable/disable explorer extensions until you find the offending extension
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by:Bahloul
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by:Sekar Chinnakannu
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Try to update the latest version of rollup pack and test.
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by:jaya31
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Used sysinternals along with going through event viewer and found that nuance pdf process for whatever reason was crashing explorer.exe upon logon for this one user on citrix. Updated nuance with the latest hotfix and the problem resolved. Thanks for all the assistance.
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