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Citrix XenApp 6.5 server could not contact license server

Posted on 2015-01-18
Medium Priority
Last Modified: 2015-01-20
Hello there,

Renewed XD platinum licenses and successfully uploaded license file onto license server. When  I login to XenApp Server or launch published app, I am getting the attached pop-up message. Citrix XenApp Server could not contact License server.

Please advise how to fix this issue?

Thanks and Regards
Question by:goprasad
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LVL 37

Accepted Solution

Carl Webster earned 668 total points
ID: 40556136
1. Restart the Citrix License Service on the license server.


2. On a XA65 collector, change the license server to a bogus entry. Save. Change the license server to the correct entry. Save.


Assisted Solution

by:Network Zero
Network Zero earned 668 total points
ID: 40556223
Rename file
Rename: C:\Program Files (x86)\Citrix\Licensing\LS\conf\concurrent_state.xml to *anything*

Restart server
Update Citrix license manager if needed

Assisted Solution

by:Vijaya Reddy Pinnapa Reddy
Vijaya Reddy Pinnapa Reddy earned 664 total points
ID: 40556287
Restart the Citrix Licensing service and ran gpupdate /force on Citrix licensing server and XenDesktop or XenApp servers.

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