I think these are rudimentary... and I SHOULD know these, but don't.
Trying to help someone with a POP account and outlook 2013.
She is trying to make a mailing list (choose that name from contacts / elsewhere and the email will go to all the people in that list). Is that the same as a contact group, as they are calling it in outlook 2013?
She wasn't seeing any names.
Looking at her outlook, click on contacts and she has 2 'folders' on the far left? Contacts and suggested contacts.
Contacts is totally empty. Suggested contacts has hundreds of cards - each has just email addresses.
I think she just enters emails as she sends mail - that's how she's building contacts. So each address goes into suggested contacts (only?). is this the new version of the NK2 file?
And to get into contacts, the user would have to type a new card and the details?
So there's contacts and then there's 'address book'. When making a contact group, there's an add members link that has 'from contacts' which has nothing in that list and 'from address book', which I did some googling and pointed the address book to the suggested contacts. So when you choose address book, you DO get all the contacts.
Is this all working correctly?
Now her type ahead when sending a new email is broken. she could start typing an email address on the To line of a new email and it would suggest addresses (from the suggested contacts folder?'. Not sure what I did but no suggestions come up?
Is it normal that when she sends an email, the address is added to suggested contacts, not contacts?
Does 2013 use NK2 for autocomplete? Or that suggested contacts folder? How do I get suggested contacts back when on the To line and I start typing an address?
THis started from them not being able to build a contact group. Should it be an issue like this? Should the address book default to having suggested contacts also?