I asked a similar question before and only got 1 reply. Informative, but just 1 person's view.
I overthink things too much admittedly. But I like getting things right the first time.
I need to set up exchange hosting for a small business / 4 users.
Any brands / providers you would recommend / avoid?
Being my first hosted exchange, I'd expect I'll need some handholding / support to get the MX record, configure outlook (OK, maybe not this) / iphone, bring over old data from PST, etc.
I get frustrated easy with long hold times and techs that aren't competent or know less than me.
I looked at Rackspace and they had minimums to be a reseller and it was hard to get them to tell me about the service / what pricing would be if / when I get to their reseller minimums.
I liked talking with Intermedia, but that was the sales department : )
I'm going to call App river. they are a big provider?
I had previously bad experiences with billing with OWN (I tried out their backup service under a 'trial', stopped using it within a couple weeks but didn't formally (know to) cancel. They didn't send a bill for months and then expected payment. If they sent the bill sooner I'd have known to ask how to officially cancel. They stood by the 'you owe us' mindset rather than zero it out and move on.)
unlimited size mailbox sounds nice, but overkill? Right now, I think I can get reseller mailboxes for $7 from Intermedia? THink I'll get better pricing and good quality support?
I'd like it to be a white label provider and that I can get the mailboxes at a discount and mark it up
I want to have to pay the provider, then bill the client so I am sure it gets done (I've had several internet provider issues that turned out that 'oh, they haven't paid their bill').
Intermedia and others sell office 365 also.