Office Template Issue

Posted on 2015-01-19
Medium Priority
Last Modified: 2015-02-07

We appear to have a problem with a clients word templates, basically my client has old XP machines, some running 2007 office and some on 2010, now I didn't think the templates would be an issue opening on these versions.

Basically they open a word document on one machine and it looks ok, they then open the same document on another machine and it's thrown all the tables out of line, on this example they are opening the document on 2010 office on both machines.

I have tried to copy the normal.dot from one to another, that doesn't work, I have also tried creating a new local profile and that doesn't work either. (they are within a server environment and use a domain etc)

Has anyone else had this problem before?

Question by:ryank85
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Expert Comment

ID: 40557416
I have faced same kind of alignment issue while using open office and Ms office for One ms word file but never with Ms Office.

Let me test your scenario and get back to you

Author Comment

ID: 40557425
thanks :-)
LVL 49

Expert Comment

ID: 40558103
Are page margins and paper sizes the same on the 2007 and 2010 machines?
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Author Comment

ID: 40558113
Yeah everything is the same on all machines, how can we reset the local word settings on the machines. I'm guessing creating a new local profile would of wiped these?

Author Comment

ID: 40559476
Does anyone else have any ideas on this issue, it's driving me mad! :-)
LVL 49

Expert Comment

ID: 40560519
You said tables were thrown out of line.  Is this the only example of incompatibility?

Accepted Solution

ryank85 earned 0 total points
ID: 40584417
Solution found. This issue was down to the main font not being installed on the other machines.

We installed the font on the other machines and everything worked fine.


Author Closing Comment

ID: 40595394
Solution found by us.

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