Sharing files in OneDrive

Good Morning,

I'm having issues with sharing files and folders from OneDrive on one domain.

Their emails are done through Office 365, the filtering is with Fusemail and they have an ADFS server on site.

After much communication back and forth with both Microsoft and Fusemail, they keep telling me it's the other's issue.

When you try and share a file/folder, a few minutes later the sender gets a bounceback to say the file isn't shared.

This is the error message they are getting and it is regardless of user:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  Wilbo.Baggins@norland.co.uk
    SMTP error from remote mail server after RCPT TO:<Wilbo.Baggins@norland.co.uk>:
    host norland-co-uk.mail.protection.outlook.com [213.199.154.23]:
    550 5.7.51 TenantInboundAttribution; RestrictDomainsToIPAddresses is enabled on recipient's InboundConnector and rejecting due to connecting /sending IP not specified in connector's SenderIPAddresses
  Sysadmin@norland.co.uk
    SMTP error from remote mail server after RCPT TO:<Sysadmin@norland.co.uk>:
    host norland-co-uk.mail.protection.outlook.com [213.199.154.23]:
    550 5.7.51 TenantInboundAttribution; RestrictDomainsToIPAddresses is enabled on recipient's InboundConnector and rejecting due to connecting /sending IP not specified in connector's SenderIPAddresses

------ This is a copy of the message, including all the headers. ------

Return-path: <Sysadmin@norland.co.uk>
Received: from 1Y8qyN-0002dv-4b by in6f.electric.net with hostsite:71224 (Exim 4.80.1)
        (envelope-from <Sysadmin@norland.co.uk>)
        id 1Y8qyN-0003Oq-6D; Wed, 07 Jan 2015 05:48:31 -0800
Received: by emcmailer; Wed, 07 Jan 2015 05:48:31 -0800
Received: from db4.mail.sharepointonline.com ([134.170.206.11] helo=SMT947322-002.YLO001.MSOPRD.MSFT.NET)
        by in6f.electric.net with esmtp (Exim 4.80.1)
        (envelope-from <Sysadmin@norland.co.uk>)
        id 1Y8qyN-0002dv-4b; Wed, 07 Jan 2015 05:48:31 -0800
Received: from USR18913834-036 ([10.254.153.131]) by SMT947322-002.YLO001.MSOPRD.MSFT.NET with Microsoft SMTPSVC(7.5.7601.17514);
         Wed, 7 Jan 2015 05:48:15 -0800
X-SpRequestGuid: 3f6ddd9c-c027-1000-aafc-bedfaaecaa16
MIME-Version: 1.0
From: "Sysadmin" <Sysadmin@norland.co.uk>
To: Wilbo.Baggins@norland.co.uk
Cc: Sysadmin@norland.co.uk
Reply-To: "Sysadmin" <Sysadmin@norland.co.uk>
Date: 7 Jan 2015 05:48:15 -0800
Subject: Sysadmin has shared 'Test 3'
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: base64
Message-ID: <DB4YL1SMTP004A91E9G0004d4f1@SMT947322-002.YLO001.MSOPRD.MSFT.NET>
X-OriginalArrivalTime: 07 Jan 2015 13:48:15.0496 (UTC) FILETIME=[9606E880:01D02A80]
X-HELO-Warning: Remote host 134.170.206.11 (db4.mail.sharepointonline.com) incorrectly presented itself as SMT947322-002.YLO001.MSOPRD.MSFT.NET
Received-SPF: softfail (in6f.electric.net: transitioning domain of norland.co.uk does not designate 134.170.206.11 as permitted sender) client-ip=134.170.206.11; envelope-from=Sysadmin@norland.co.uk; helo=SMT947322-002.YLO001.MSOPRD.MSFT.NET;
X-FM-OS: Windows 7 or 8
X-FM-GeoIP: US
X-Origin-IP: 134.170.206.11
X-Env-From: Sysadmin@norland.co.uk
X-PolicySMART: 3024058
X-SPAM-Status: NO, ALLOW RULE=CAIP
X-Virus-Status: Scanned by VirusSMART (c)
X-Virus-Status: Scanned by VirusSMART (s)

Any help would be much appreciated.

Kind Regards,
Emily
LVL 1
systemagicAsked:
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Vasil Michev (MVP)Connect With a Mentor Commented:
Probably something in the connector setup, they seem to have restricted it by IP and have not included all the relevant MS addresses. These messages should have been delivered internally. Adding 134.170.206.11 should resolve it, but probably there are other IPs that need to be added as well.
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