Solved

reset local user's account W8.1

Posted on 2015-01-19
3
1,293 Views
Last Modified: 2015-01-19
I am trying to reset the password of a local user in windows 8.1 local users and groups but I receive the following error:

"The system is not an authoritative for the specified account and therefore cannot complete the operation. Please retry the operation using associated with this account. If this is an online provider please use the provider 'online site".

what's exactly trying to say???

thank you.
0
Comment
Question by:ggRM7865
  • 2
3 Comments
 
LVL 7

Expert Comment

by:CorinTack
ID: 40557893
Is the account truly a local one to the computer, or is it one of the Microsoft-linked accounts? (When they go to log in, does it display just a name, like John Smith, or does it show an e-mail address?)

If it's a linked account, you can't change the password there, they will need to change the password of their Microsoft account to change that one.
0
 

Author Comment

by:ggRM7865
ID: 40557916
Thank you for your replaying.

yes it does show his email address. So it is a linked account and to reset the password I would need login to a Microsoft account (?). Is this new in Windows 8.1? Which Microsoft site user has to sign in to?

thank you again!!
0
 
LVL 7

Accepted Solution

by:
CorinTack earned 500 total points
ID: 40557991
Windows 8.1, by default, wants you to use your Microsoft account (there is an option to create actual local accounts, but it's a tiny link on the account creation page, and Windows tries to warn against it).

If it shows an e-mail, that means this account was created using a Microsoft account. To change this, you'll need to log in to that account at https://login.live.com/login.srf?lc=1033 and then change the password there.

You could also just create an actual local account for the user, but if he's already got a bunch of stuff on the PC, this could be more trouble than it's worth. (http://www.hanselman.com/blog/HowToSignIntoWindows8Or81WithoutAMicrosoftAccountMakeALocalUser.aspx)
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Problem I recently had a lot of trouble with File Explorer hanging on my personal computer running Windows 8.1. It's important to note that this isn't Internet Explorer. This was happening when I attempted to access a local network location where I…
Ever wondered why Windows 8 and 10 don't seem to accept your GPO-based software deployment while Windows 7 does? Read on.
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

773 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question