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reset local user's account W8.1

Posted on 2015-01-19
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Last Modified: 2015-01-19
I am trying to reset the password of a local user in windows 8.1 local users and groups but I receive the following error:

"The system is not an authoritative for the specified account and therefore cannot complete the operation. Please retry the operation using associated with this account. If this is an online provider please use the provider 'online site".

what's exactly trying to say???

thank you.
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Question by:ggRM7865
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Expert Comment

by:CorinTack
ID: 40557893
Is the account truly a local one to the computer, or is it one of the Microsoft-linked accounts? (When they go to log in, does it display just a name, like John Smith, or does it show an e-mail address?)

If it's a linked account, you can't change the password there, they will need to change the password of their Microsoft account to change that one.
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Author Comment

by:ggRM7865
ID: 40557916
Thank you for your replaying.

yes it does show his email address. So it is a linked account and to reset the password I would need login to a Microsoft account (?). Is this new in Windows 8.1? Which Microsoft site user has to sign in to?

thank you again!!
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Accepted Solution

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CorinTack earned 500 total points
ID: 40557991
Windows 8.1, by default, wants you to use your Microsoft account (there is an option to create actual local accounts, but it's a tiny link on the account creation page, and Windows tries to warn against it).

If it shows an e-mail, that means this account was created using a Microsoft account. To change this, you'll need to log in to that account at https://login.live.com/login.srf?lc=1033 and then change the password there.

You could also just create an actual local account for the user, but if he's already got a bunch of stuff on the PC, this could be more trouble than it's worth. (http://www.hanselman.com/blog/HowToSignIntoWindows8Or81WithoutAMicrosoftAccountMakeALocalUser.aspx)
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