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Outlook 2010 keeps asking for password

Posted on 2015-01-19
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Last Modified: 2015-02-03
This problem started about a month ago.  When using my Outlook 2010, I started getting prompt for a password.  I would put in the password, but it would continue to ask.  I changed my password; created a new profile; repaired the .ost file and even when into my profile and changed the file with the very long name to old and re-opened Outlook.  The problem still exists.  I have tried everything that I have seen on-line.  Does anyone out here have any other suggestions?

Thanks
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Question by:Salonge
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48 Comments
 
LVL 9

Expert Comment

by:stu29
ID: 40558396
If this only happens on a single computer, then I would suspect the user password cache.  Try clearing this and trying again.
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Author Comment

by:Salonge
ID: 40558399
How do I clear the password cache.  It is only happening on mine and one other person.
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LVL 13

Expert Comment

by:Rizzle
ID: 40558401
Are you using Exchange in your environment? Try going into Control Panel and then clearing the Credential Manager.

Also try creating another local Outlook profile, has your MS Office suite been updated with the latest Service packs and patches?
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LVL 15

Expert Comment

by:Ivan
ID: 40558404
Hi there,

to clear password from cache, go to Control Panel, User accounts, Manage your credentials.
There you will see credentials for a bunch of thing, and among then one for Outlook.

Link: http://support2.microsoft.com/kb/2762344

Regards,
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Author Comment

by:Salonge
ID: 40558440
Surprisingly I have nothing saved in the credential manager.  Never have and I don't understand why.  But this is a question for another day.  So technically I have no cached passwords.
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LVL 15

Expert Comment

by:Ivan
ID: 40558447
When you go to control panel, email, account settings, change.. do you have Negotiate security and is "always ask for credentials" unchecked?

Regards,
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Author Comment

by:Salonge
ID: 40558460
Yes, it is.  Mind you, this just started a month ago with no apparent changes to my system.
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LVL 13

Expert Comment

by:Rizzle
ID: 40558487
Have you tried scanning the machine for any potential malicious infections? Also have you tried an Office Re-install?

Are these imap/pop or Exchange mailboxes?

Try taking the accounts out of Cached exchange mode and see if that helps.
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Author Comment

by:Salonge
ID: 40558498
I have run for viruses and malware; I have not reinstalled office, but rebuilt a new profile.   This is an exchange mailbox.  I took the account out of cached exchange mode to see what happens.
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LVL 13

Expert Comment

by:Rizzle
ID: 40558524
Keep us posted on the results.
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Author Comment

by:Salonge
ID: 40559755
Okay.  This is what I did.  I uninstalled Outlook.  created a new profile on my computer, reinstalled outlook and still have the same problem.  I now notice that the problem happens on my Android - Note 3 for this exchange account.  What is going on here??
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LVL 9

Expert Comment

by:stu29
ID: 40559766
If you try this on any other computer .. do you have the same problem?
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LVL 7

Expert Comment

by:Murali Reddy
ID: 40559775
In the credential prompt, against which service it is asking the credentials.

Run, outlook connectivity test, you will see some components status is not "Established". Just note down which server/service the connection is not established. Thats the point to catch.
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Author Comment

by:Salonge
ID: 40559776
I will see and let you know.
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Author Comment

by:Salonge
ID: 40559795
Here are the results of the Outlook connectivity test

       
      Test Steps
       
      Attempting each method of contacting the Autodiscover service.
       The Autodiscover service couldn't be contacted successfully by any method.
       
      Additional Details
       
Elapsed Time: 1170 ms.
       
      Test Steps
       
      Attempting to test potential Autodiscover URL https://cvhisnc.org:443/Autodiscover/Autodiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Additional Details
       
      Test Steps
      Attempting to test potential Autodiscover URL https://autodiscover.cvhisnc.org:443/Autodiscover/Autodiscover.xml
       Testing of this potential Autodiscover URL failed.
       
      Additional Details
       
      Test Steps
      Attempting to contact the Autodiscover service using the HTTP redirect method.
       The attempt to contact Autodiscover using the HTTP Redirect method failed.
       
      Additional Details
       
      Test Steps
      Attempting to contact the Autodiscover service using the DNS SRV redirect method.
       The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
       
      Additional Details
       
      Test Steps
      Checking if there is an autodiscover CNAME record in DNS for your domain 'cvhisnc.org' for Office 365.
       Failed to validate autodiscover CNAME record in DNS. If your mailbox isn't in Office 365, you can ignore this warning.
        Tell me more about this issue and how to resolve it
       
      Additional Details
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Author Comment

by:Salonge
ID: 40560323
I logged onto another computer and pulled up an email.  The problem occurred on that computer also.  This is absolutely crazy.  I have no idea why is just started happening.
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Author Comment

by:Salonge
ID: 40560406
I also am using Outlook Web access and it does not happen on there.
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LVL 6

Expert Comment

by:Rafael I
ID: 40560630
do you have any shared mailboxes in your account?  maybe Outlook is actually asking for the password to a different mailbox and not your main one.  If another mailbox shows up in Outlook, it would ask for your password even if you don't expand it or use it.
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LVL 9

Expert Comment

by:stu29
ID: 40560638
Is there anyway your MAPI Mailbox feature got turned off in ESM?
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Author Comment

by:Salonge
ID: 40560639
I used to have shared inboxes but I no longer have them, since I am using a new Outlook and Windows profile.
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Author Comment

by:Salonge
ID: 40560641
@Stu29 How do I check that?
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Author Comment

by:Salonge
ID: 40560649
@Stu29, I just checked and it was still enabled.
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LVL 9

Expert Comment

by:stu29
ID: 40560664
Maybe try disabling it .. then re-enable it.  This is account specific to you by the sounds of it, and not a larger issue, and it sounds like it is MAPI based as you can use OWA.
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Author Comment

by:Salonge
ID: 40560671
Okay.  I will post back here when and if it happens again.  Also why would my phone be affected.  I started to get a password box on my email on my Note 3.  This started about 3 days ago.  So I am assuming it is all the same problem, since I get Exchange on my cell phone connecting to the exchange server here at work
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LVL 6

Expert Comment

by:Rafael I
ID: 40560675
when you set up Outlook, does it automatically detect the settings for you and sets everything up, or do you have to enter the server address, your username/email, and your password?

also, has your web mail site URL changed in the last few weeks?
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Author Comment

by:Salonge
ID: 40560684
On my computer it auto detects and sets up everything for me.  No, nothing has changed.
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Author Comment

by:Salonge
ID: 40560720
I disabled and reenable MAPI and I still have the problem.
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LVL 6

Expert Comment

by:Rafael I
ID: 40560734
try setting up a new outlook profile by going to the control panel and then clicking on "Mail." In the new window, hit "Show Profiles..." and then hit "Add..." In the wizard, click the second option to enter your information manually, and then use the second radio button "Outlook.com or Exchange ActiveSync compatible service" and enter in all your information.

if that works, then perhaps your mail servers changed behind the scenes, which kept your mail URL stayed the same, but the autodiscover.xml hasn't been updated correctly.  it's pointing to the same servers that worked before, but not the new ones, so it connects fine, but can't make the changes to say you're logged onto the server.  your webmail works because the URL is pointing to the correct server already
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LVL 7

Expert Comment

by:Murali Reddy
ID: 40561666
You have not answered my qn, which service/server is requesting credentials on the credential prompt.
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Author Comment

by:Salonge
ID: 40561677
I ran the Outlook connectivity test and is connecting to my exchange server.
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Author Comment

by:Salonge
ID: 40561831
When I try to create a new profile, I get a message that Outlook is not connected to the Exchange Server and won't connect, so I went back to the old profile.
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Author Comment

by:Salonge
ID: 40561926
Now I am unable to login to OWA because it won't accept my password.  This is crucial.
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Author Comment

by:Salonge
ID: 40561963
When I restarted my computer I am now able to access OWA.
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Author Comment

by:Salonge
ID: 40563015
Does anyone have any other ideas?
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LVL 9

Expert Comment

by:stu29
ID: 40564095
Create a test user ......

Log on to a computer and verify your test user can access his own mail box, send and receive.

Now give the test user full access permissions to your Mailbox in either EMC or EMS.  Wait until your exchange server has processed the change. Once it has .. does your mailbox show up in the test users Outlook? If so does can you open it?

This still leads back to an account issue as it is specific to just you.
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Author Comment

by:Salonge
ID: 40564559
I can open my email just fine under the test account.  Also for some reason I get a Group Policy Client service failed the logon, access denied, when trying to logon to my computer with a test account.  I may have to wipe my computer
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Author Comment

by:Salonge
ID: 40566380
I logged into another computer and is having the same issue.  I believe the problem is with my actual account.  How do I fix my login account and not lose all of my email, etc.?
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LVL 9

Expert Comment

by:stu29
ID: 40566447
You can re-assign or export to pst and import back on again.  Obvioulsy make sure you have a verified backup prior to starting.

http://forums.msexchange.org/Re-assigning_Exchange_mailbox_to_another_AD_user_account/m_1800557626/tm.htm
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Author Comment

by:Salonge
ID: 40566488
Okay, so I would follow these steps to "delete" my mailbox, then how does that fix my account?
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LVL 9

Assisted Solution

by:stu29
stu29 earned 500 total points
ID: 40566556
You have two options;

Delete your AD account, create a new one and re-link your old account to your new one

OR

Export to PST .. remove all your Exchange attributes from your existing account, then try to create a clean mailbox, ensure your MAPI permissions are fixed and then import your PST
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Author Comment

by:Salonge
ID: 40566564
I think I want to do the first option.  How do I re-link my old account to the new one?  I know that mailboxes don't permanently delete for 30 days.
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LVL 9

Expert Comment

by:stu29
ID: 40566579
The instructions should be in the link above
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Author Comment

by:Salonge
ID: 40566584
That link just says how to delete your mailbox.
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LVL 9

Expert Comment

by:stu29
ID: 40566606
Point 6 and 7 are what you are looking for

6. Right click on your mailbox and select Reconnect. Select the AD object for your user account.

7. In ADUC, check the Email address tab for your user object and verify all of your SMTP addresses are correct. It will only be stamped with what applies in the recipient policies, so manually added aliases won't appear. Add any necessary addresses.
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Accepted Solution

by:
Salonge earned 0 total points
ID: 40566620
Thank.  Well here goes nothing.  I will let you know how it turns out.
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Author Comment

by:Salonge
ID: 40566647
Okay, when I tried to remove my Mailbox using the Domain Admin login, said that that user had no access.  Will I have to log in as myself and remove my mailbox?
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Author Closing Comment

by:Salonge
ID: 40582270
I ended up creating a new account and connecting my old email to this account through the email profile.  So far working good
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Author Comment

by:Salonge
ID: 40586431
Maybe I spoke too soon.  I am still having the same issue with the new account.  The problem seems to be in my email and I don't know what else to do.  The disconnect doesn't happen as often, but when it does, I find if I rejoin my computer to the domain it works fine as long as my computer stays on.  If I just log out, I get the problem again.  I don't know the process since this is a closed issue, but I ready to delete everything and start over again.
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