IT Remote Access

Looking for a number of options out there that you may use to allow your help desk to access users machines (Internally and externally).  There are approx 30 IT Admins that would need the option to remotely access approx 500 machines.  Obviously cost is an issue, so the cheaper the better.

Who is Participating?
Mohammed KhawajaConnect With a Mentor Manager - Infrastructure:  Information TechnologyCommented:
You have few options:

1.  TeamViewer Enterprise
2.  TeamViewer
3.  Logmein
4.  DameWare (this will require PCs to be on the network, hence, users must initiate VPN connection first.  Very affordable as it is licensed per named technician)
5.  VNC (will require VPN and is the cheapest as it is free)
minniejpAuthor Commented:
Thanks for your reply.  Ideally I am looking for a solution that the user doesn't need to have VPN access.  I will check the prices for the above.
David Johnson, CD, MVPOwnerCommented:
remote desktop and or remote assistance doesn't work for you?
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minniejpAuthor Commented:
David, remote desktop won't work if VPN is not available.
David Johnson, CD, MVPOwnerCommented:
logmein rescue is a good option.
Spike99On-Site IT TechnicianCommented:
Have you looked into using TS Gateway? That will allow remote users to connect using RDP over a TS Gateway server connection without any VPN.  I don't think there's any extra cost except for the MS Windows license of the server you use to run TS Gateway and the cost of obtaining an SSL certificate for the gateway server.

Here's a page on that:
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