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Thanks for your reply. &nbsp;Ideally I am looking for a solution that the user doesn't need to have VPN access. &nbsp;I will check the prices for the above.
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Thanks for your reply.  Ideally I am looking for a solution that the user doesn't need to have VPN access.  I will check the prices for the above.

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remote desktop and or remote assistance doesn't work for you?
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remote desktop and or remote assistance doesn't work for you?

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David, remote desktop won't work if VPN is not available.
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David, remote desktop won't work if VPN is not available.

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logmein rescue is a good option.
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Have you looked into using TS Gateway? That will allow remote users to connect using RDP over a TS Gateway server connection without any VPN. &nbsp;I don't think there's any extra cost except for the MS Windows license of the server you use to run TS Gateway and the cost of obtaining an SSL certificate for the gateway server.<br />
<br />
Here's a page on that:<br />
<a href="https://technet.microsoft.com/en-us/library/cc731264%28v=ws.10%29.aspx" rel="ugc">https://technet.microsoft.com/en-us/library/cc731264%28v=ws.10%29.aspx</a>
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Have you looked into using TS Gateway? That will allow remote users to connect using RDP over a TS Gateway server connection without any VPN.  I don't think there's any extra cost except for the MS Windows license of the server you use to run TS Gateway and the cost of obtaining an SSL certificate for the gateway server.

Here's a page on that:
https://technet.microsoft.com/en-us/library/cc731264%28v=ws.10%29.aspx [https://technet.microsoft.com/en-us/library/cc731264%28v=ws.10%29.aspx]

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Hi,<br />
Looking for a number of options out there that you may use to allow your help desk to access users machines (Internally and externally). &nbsp;There are approx 30 IT Admins that would need the option to remotely access approx 500 machines. &nbsp;Obviously cost is an issue, so the cheaper the better.<br />
<br />
Cheers
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Hi,
Looking for a number of options out there that you may use to allow your help desk to access users machines (Internally and externally).  There are approx 30 IT Admins that would need the option to remotely access approx 500 machines.  Obviously cost is an issue, so the cheaper the better.

Cheers

IT Remote Access

Remote access may refer to the connection to a data-processing system from a remote location, for example through a virtual private network remote desktop software, terminal emulation, or the activation of features of a business telephone system from outside the business's premises.