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Sharepoint not remembering passwords

Posted on 2015-01-20
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Last Modified: 2015-07-26
I have set up a sharepoint 2013 site with a number of lists.  Users are connecting these lists to Outlook but even though they select to save password they are getting prompts normally once or twice a day to re-enter credentials.

I have put the sharepoint site in trusted sites and also saved password but on each opening of IE it prompts for the username and password.

The users are using Outlook 2010 and IE9  - not sure if this is the problem

Thanks
Valerie.
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Question by:vehastings
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5 Comments
 
LVL 10

Expert Comment

by:Mohit Nair
ID: 40561551
Where do u get the login prompt ? In outlook or while browsing the site ?
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Author Comment

by:vehastings
ID: 40561805
In both
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LVL 44

Expert Comment

by:Rainer Jeschor
ID: 40562222
Hi,
can you try to add the url into the local intranet sites?
Can you verify the configuration to automatically logon with current user name (IE Menu "Internet Options" -> tab "Security" -> Icon "Local Intranet" .> Button "Custom Level" -> Tree level "User Authentication" (scroll down to the end of the tree list). Check this also for the trusted sites.
What client OS are you using?
You have configured integrated Windows Authentication in SharePoint, correct? NTLM or Kerberos?
HTH
Rainer
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Accepted Solution

by:
vehastings earned 0 total points
ID: 40891944
Fixed eventually by Microsoft by adding a trust between the domains and giving appropriate access - also removing all credentials for sharepoint from credential manager on each pc.
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Author Closing Comment

by:vehastings
ID: 40898970
It was solved in cooperation with Microsoft
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