exchange 2010 auto response not sending to external domains

Posted on 2015-01-20
Medium Priority
Last Modified: 2015-01-20
I'm attempting to set up an auto-responder address on a domain.  The purpose is just to test the email round-tripping.

The email account echo@customerdomain.com has been created and a rule created for this mailbox that replies with a template to any emails received.

When I send an email to the echo@ account from another mailbox on the domain, it works fine.
When I send an email to the echo@ account from another mailbox on an external domain, it does not work.

I have the rule respond & then move the email to a folder.  So I can see that the emails from the external domain ARE being received by the echo@ mailbox.

I've tested just sending a new email to an external domain account and that does not work either.  The recipient never gets the email, and the echo@ account never gets any error message or failed delivery notification.  Other users on the domain CAN send outbound to external domain accounts.  Just not echo@


Question by:cef_soothsayer
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Author Comment

ID: 40559782
I've tested both the auto-responder from, and sending directly to several external email accounts.... gmail etc.  The Echo@ account cant seem to talk to the outside world.
LVL 33

Accepted Solution

Exchange_Geek earned 2000 total points
ID: 40559791
That is because your auto reply has been STOPPED at Organization level.

Perform a quick check, using powershell

Get-RemoteDomain * | FL AutoReplyEnabled

If you find it as False, that'll validate what I wrote as my first analysis. Feel free to change it to TRUE using the following command in powershell

Set-RemoteDomain * -AutoReplyEnabled $True

-Tushar Shah

Author Comment

ID: 40559797

I just found half the problem.  There is an external 3rd party relay for outbound spam filtering.  The echo@ account wasn't configured to pass that. (found the details in the send connector).

So now echo@ can send emails.  But the auto-responder is still not working to external addresses.

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

LVL 33

Expert Comment

ID: 40559811
Good find.

Now, were you able to detect IF auto reply is disabled/enabled at Organization level on Exchange?

-Tushar Shah

Author Comment

ID: 40559827
>> Now, were you able to detect IF auto reply is disabled/enabled at Organization level on Exchange?

Well, I already checked the Exchange Management Console, under Organization Configuration / Hub Transport / Remote Domains / Default / Properties / Message Format.  And the "Allow Automatic Replies" is checked enabled.

Anywhere else I should check?
LVL 33

Expert Comment

ID: 40559837
Run a random search

Get-RemoteDomain | FL Name,AutoReply*

Let's check what you got in there.

-Tushar Shah

Author Comment

ID: 40559838
Nevermind!   It is working!  Just took forever to receive the response at gmail.  When I tested it at another pop account (that I've been parallel testing with all along), it now works fine & fast.

thanks for all your help.  I'll mark your answer as the solution so you get credit.  The actual solution was the 3rd party relay service blocking unauthorized senders. (not white-listed)


Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Suggested Courses
Course of the Month11 days, 13 hours left to enroll

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question