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  • Status: Solved
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Outlook 2013 crashes when the "security alert pop-ups" appear.

All users have Outlook 2013 as the email client.  All users Outlook work as expected.  One user has the following problem.  Whenever the Security Alert pop-up appears, she would click either "yes" or "no" or "view certificate" or even click on the "x" to close the pop-up, the user's Outlook crashes and then restarts again.  I checked for viruses and the machine is clean.  I uninstalled Office 2013 and reinstalled it and the problem persists.  Please see screen shot of the "Security Alert".  Any advice on this is appreciated.
Outlook-Error-Message.png
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Francis Michael
Asked:
Francis Michael
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1 Solution
 
Jorge OcampoCommented:
do you have an in house exchange server or office 365, please do an update this issue happen to me before.
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Francis MichaelIT ManagerAuthor Commented:
We use Office 365 for our mail service.
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Jorge OcampoCommented:
did you update outlook 2013?
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Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

 
Jorge OcampoCommented:
please do if you havent
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Francis MichaelIT ManagerAuthor Commented:
I just downloaded the office configuration analyzer tool and running scan now.  Will keep you posted.  If you have any other ideas, please let me know
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Jorge OcampoCommented:
Please let me know
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Francis MichaelIT ManagerAuthor Commented:
I have used this tool on two machines and it is very helpful.  Please consider this case closed.
Thanks.
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