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Outlook 2013 crashes when the "security alert pop-ups" appear.

Posted on 2015-01-20
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Last Modified: 2016-06-03
All users have Outlook 2013 as the email client.  All users Outlook work as expected.  One user has the following problem.  Whenever the Security Alert pop-up appears, she would click either "yes" or "no" or "view certificate" or even click on the "x" to close the pop-up, the user's Outlook crashes and then restarts again.  I checked for viruses and the machine is clean.  I uninstalled Office 2013 and reinstalled it and the problem persists.  Please see screen shot of the "Security Alert".  Any advice on this is appreciated.
Outlook-Error-Message.png
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Question by:Francis Michael
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8 Comments
 
LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560005
do you have an in house exchange server or office 365, please do an update this issue happen to me before.
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Author Comment

by:Francis Michael
ID: 40560023
We use Office 365 for our mail service.
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Expert Comment

by:Jorge Ocampo
ID: 40560308
did you update outlook 2013?
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LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560309
please do if you havent
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Accepted Solution

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Francis Michael earned 0 total points
ID: 40560508
I just downloaded the office configuration analyzer tool and running scan now.  Will keep you posted.  If you have any other ideas, please let me know
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LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560573
Please let me know
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Author Comment

by:Francis Michael
ID: 40577742
I have used this tool on two machines and it is very helpful.  Please consider this case closed.
Thanks.
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