Solved

Outlook 2013 crashes when the "security alert pop-ups" appear.

Posted on 2015-01-20
8
24 Views
Last Modified: 2016-06-03
All users have Outlook 2013 as the email client.  All users Outlook work as expected.  One user has the following problem.  Whenever the Security Alert pop-up appears, she would click either "yes" or "no" or "view certificate" or even click on the "x" to close the pop-up, the user's Outlook crashes and then restarts again.  I checked for viruses and the machine is clean.  I uninstalled Office 2013 and reinstalled it and the problem persists.  Please see screen shot of the "Security Alert".  Any advice on this is appreciated.
Outlook-Error-Message.png
0
Comment
Question by:Francis Michael
  • 4
  • 3
8 Comments
 
LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560005
do you have an in house exchange server or office 365, please do an update this issue happen to me before.
0
 

Author Comment

by:Francis Michael
ID: 40560023
We use Office 365 for our mail service.
0
 
LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560308
did you update outlook 2013?
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560309
please do if you havent
0
 

Accepted Solution

by:
Francis Michael earned 0 total points
ID: 40560508
I just downloaded the office configuration analyzer tool and running scan now.  Will keep you posted.  If you have any other ideas, please let me know
0
 
LVL 2

Expert Comment

by:Jorge Ocampo
ID: 40560573
Please let me know
0
 

Author Comment

by:Francis Michael
ID: 40577742
I have used this tool on two machines and it is very helpful.  Please consider this case closed.
Thanks.
0

Featured Post

Active Directory Webinar

We all know we need to protect and secure our privileges, but where to start? Join Experts Exchange and ManageEngine on Tuesday, April 11, 2017 10:00 AM PDT to learn how to track and secure privileged users in Active Directory.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question