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Salesforce - sync contacts for all users?

Posted on 2015-01-20
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Last Modified: 2016-02-16
If I have multiple users in the environment that use Salesforce, how can I make it to where all the contacts they Sync also can be accessed/synced/shared with other Salesforce users in the company?
Do we have to create them into a group or setup something special on Salesforce side?
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Question by:garryshape
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Amy Waller earned 500 total points
ID: 40560920
If you are the admin on the Salesforce account, go into Security Controls > Sharing settings. There you will find the Organization-Wide Defaults where you can give access to all users to read/write contacts. If you want to be more granular, scroll to the bottom of the page to find "Contact Sharing Rules". Edit or create a new rule to define sharing of contacts based on public groups, roles or roles and subordinates. There you can set rules to Read only or Read/Write. *These rules over-ride Organization Wide Defaults.*

To define roles - go into the Manage User Section and there you can create roles and role hierarchy. The higher a person is in the hierarchy, the more visibility they have.
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by:garryshape
ID: 40563322
cool ty
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