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Microsoft Office Issue
Good Afternoon, We need some assistance with a Microsoft Office issue we have been encountering with one of our clients. We have noticed that the users are experiencing distorted or split screens mainly in Excel and Outlook 2010. We have ran office repairs which seems to resolve the issue for a few days but the issue comes back. We have also updated the video drivers when there are driver updates available. Please provide any assistance and knowledge that you may have with this Office issue. I have also attached an image of what the screen does in excel we blurred the information on the spreadsheet to protect what we are typing.
Thank you
Jemar Saunders
Excel-Screen-issue.JPG
Thank you
Jemar Saunders
Excel-Screen-issue.JPG
Try disabling hardware acceleration by selecting it in the Advanced tab of the options
ASKER
Thank you Michael74 I will try this out and let you know my results.
ASKER
Michael74 the issue occurred again and when we tried to change the acceleration option is was grayed out. Do you have any other suggestions.
ASKER
Good Afternoon, We need some assistance with a Microsoft Office issue we have been encountering with one of our clients. We have noticed that the users are experiencing distorted or split screens mainly in Excel and Outlook 2010. We have ran office repairs which seems to resolve the issue for a few days but the issue comes back. We have also updated the video drivers when there are driver updates available. Please provide any assistance and knowledge that you may have with this Office issue. I have also attached an image of what the screen does in excel we blurred the information on the spreadsheet to protect what we are typing.
Thank you
Jemar Saunders
Excel-Screen-issue.jpg
Thank you
Jemar Saunders
Excel-Screen-issue.jpg
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ASKER
Thanks Michael71 going to try this out now. I will let you know the outcome.
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