Solved

Microsoft Office Issue

Posted on 2015-01-20
8
18 Views
Last Modified: 2015-03-12
Good Afternoon, We need some assistance with a Microsoft Office issue we have been encountering with one of our clients. We have noticed that the users are experiencing distorted or split screens mainly in Excel and Outlook 2010. We have ran office repairs which seems to resolve the issue for a few days but the issue comes back. We have also updated the video drivers when there are driver updates available. Please provide any assistance and knowledge that you may have with this Office issue. I have also attached an image of what the screen does in excel we blurred the information on the spreadsheet to protect what we are typing.

Thank you

Jemar Saunders
Excel-Screen-issue.JPG
0
Comment
Question by:seg-support
  • 4
  • 2
8 Comments
 
LVL 23

Expert Comment

by:Michael74
ID: 40561044
Try disabling hardware acceleration by selecting it in the Advanced tab of the options
0
 

Author Comment

by:seg-support
ID: 40562132
Thank you Michael74 I will try this out and let you know my results.
0
 

Author Comment

by:seg-support
ID: 40575569
Michael74 the issue occurred again and when we tried to change the acceleration option is was grayed out. Do you have any other suggestions.
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 

Author Comment

by:seg-support
ID: 40588600
Good Afternoon, We need some assistance with a Microsoft Office issue we have been encountering with one of our clients. We have noticed that the users are experiencing distorted or split screens mainly in Excel and Outlook 2010. We have ran office repairs which seems to resolve the issue for a few days but the issue comes back. We have also updated the video drivers when there are driver updates available. Please provide any assistance and knowledge that you may have with this Office issue. I have also attached an image of what the screen does in excel we blurred the information on the spreadsheet to protect what we are typing.

 Thank you

 Jemar Saunders
Excel-Screen-issue.jpg
0
 
LVL 23

Accepted Solution

by:
Michael74 earned 500 total points
ID: 40589659
Sorry for the delay in responding

The only other thing I could suggest is that an addin you have is the culprit. Try running excel in safe mode and see if this resolves the issue. If this solves the problem then slowly re-enable your addins one by one until you discover which one is at fault

The command to run excel in safe mode is
excel.exe /s
http://excelribbon.tips.net/T011632_Starting_in_Safe_Mode.html
0
 

Author Comment

by:seg-support
ID: 40608491
Thanks Michael71 going to try this out now. I will let you know the outcome.
0
 
LVL 46

Expert Comment

by:Martin Liss
ID: 40660536
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
macro for same location path 2 19
Excel Copy Macro down foe each row 4 20
Help Updated Qtr 2 11
How do I crate a Pivot table in Excel 2 10
Dealing with unintended Excel Active-X resizing quirks (VBA code simulates "self correction") David Miller (dlmille) Intro Not everyone is a fan of Active-X controls in spreadsheets (as opposed to the UserForm approach, the older Form controls …
Introduction This Article briefly covers methods of calculating the NPV and IRR variants in Excel as well as the limitations in calculating and interpreting IRR results. Paraphrasing Richard Shockley, author of my favourite finance reference tex…
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
This Micro Tutorial will demonstrate in Google Sheets how to use the HYPERLINK function to create live links inside your spreadsheet.

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now