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Internet Explorer 11, under Windows 8.1, won't load ActiveX

Posted on 2015-01-20
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Last Modified: 2015-02-02
I am running IE11 under Windows 8.1 64-bit pro. We are a performance venue and use a ticketing system that requires ActiveX for several important functions to work properly. When I am prompted to download ActiveX from within the ticketing system, the CAB file downloads but does not install. It causes IE11 to become unresponsive, and the program has to be killed by Task Manager.
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Question by:John_Holecek
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LVL 93

Expert Comment

by:John Hurst
ID: 40560576
In IE, Tools, Internet Options, Security, Custom Level, is Active X enabled?  

Does the same thing as above work on a different Windows 8.1 system?
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Author Comment

by:John_Holecek
ID: 40560706
Yes, Active X is enabled. I'll try another 8.1 machine.
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Accepted Solution

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John_Holecek earned 0 total points
ID: 40576388
I installed ActiveX while running IE11 as an administrator and it installed.
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Author Closing Comment

by:John_Holecek
ID: 40583559
Our IT person suggested trying to install ActiveX while running IE 11 as an administrator, and it worked.
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