PCGalOfCal
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Wireless pc's can't see Konica Minolta printer but can when hard wired.
Hi.
I have a Konica Minolta tech that has asked me twice this week about an issue he's having. Now that it's happen twice in one week (with two different businesses) I'm thinking it's something to do with the Konica Minolta settings itself and maybe he's not aware of it even though hes the Konica rep and installer.
Anyway, here are the details. There are desktops on the network that are hard wired to the router and there are other desktops and laptops that are wireless but on the same network. When any of these pc's are hard wired they can see, install and ping the Konica Minolta printer just fine. As soon as the network cable is disconnected from any of these pc's and the wireless is enabled they can't even ping the ip address of the Konica Minolta printer. They can however, still get on the internet and ping other devices regardless if the other devices are wired or wireless. AGAIN, the wireless devices can ping other devices on the network (wireless and wired) but NOT the Konica Minolta. The Konica Minolta is the only device that can't be pinged from a wireless pc.
I'll be going back this week most likely the trouble shoot in person again but I was wondering if anyone has experienced this with Konica Minolta printers.
Thank You.
I have a Konica Minolta tech that has asked me twice this week about an issue he's having. Now that it's happen twice in one week (with two different businesses) I'm thinking it's something to do with the Konica Minolta settings itself and maybe he's not aware of it even though hes the Konica rep and installer.
Anyway, here are the details. There are desktops on the network that are hard wired to the router and there are other desktops and laptops that are wireless but on the same network. When any of these pc's are hard wired they can see, install and ping the Konica Minolta printer just fine. As soon as the network cable is disconnected from any of these pc's and the wireless is enabled they can't even ping the ip address of the Konica Minolta printer. They can however, still get on the internet and ping other devices regardless if the other devices are wired or wireless. AGAIN, the wireless devices can ping other devices on the network (wireless and wired) but NOT the Konica Minolta. The Konica Minolta is the only device that can't be pinged from a wireless pc.
I'll be going back this week most likely the trouble shoot in person again but I was wondering if anyone has experienced this with Konica Minolta printers.
Thank You.
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ASKER
I've only been to one of the two businesses so far and I'm actually going back tomorrow.
Tomorrow I will try the arp -a although I don't really understand what arp command does. I'll look it up.
The wireless client is definitely on the same network as the printer. I looked in the router (At&t) and there is no private (or guest) network turned on. Wireless devices can ping everything but the Konica printer, even hard wired devices.
Having said this, I will double check that I'm remembering everything correctly. I'm pretty sure I am.
I will definitely verify the SNMP option as well.
Thank You! :-)
Tomorrow I will try the arp -a although I don't really understand what arp command does. I'll look it up.
The wireless client is definitely on the same network as the printer. I looked in the router (At&t) and there is no private (or guest) network turned on. Wireless devices can ping everything but the Konica printer, even hard wired devices.
Having said this, I will double check that I'm remembering everything correctly. I'm pretty sure I am.
I will definitely verify the SNMP option as well.
Thank You! :-)
I don't think enabling SNMP will have an effect - that won't stop ping from working.
ASKER
Ok... Everything I posted before was correct. To quickly sum it up...
There is one at&t uverse modem/router.
There is a Konica Minolta printer that is hard wired to the uverse router.
Any device that is hard wired can access and ping the printer, no problem.
Any device that is wireless can NOT see or ping the printer.
HOWEVER, all device on the network whether hard wired or wireless and see all other devices EXCEPT THE PRINTER.
Wireless pc can access a hard wired pc but only wired pc can access printer.
I did the arp -a and the mac address was NOT in the list.
The only two things that make any sense to me is that there's a setting in the printer that the printer installer isn't aware of or there's some setting in the router that's blocking it.
I did not apply Johns (1st post) suggestion just because I was running out of time and since this problem occurred on several different wireless devices that I tried it can't be a computer issue. One of the laptops I tried had never been connected to this network before. Let me know if you still think it's worth a try.
I'm still waiting to hear back from the second business with the same problem to see what kind of router/modem they have. Really wondering if it's a at&t u-verse.
There is one at&t uverse modem/router.
There is a Konica Minolta printer that is hard wired to the uverse router.
Any device that is hard wired can access and ping the printer, no problem.
Any device that is wireless can NOT see or ping the printer.
HOWEVER, all device on the network whether hard wired or wireless and see all other devices EXCEPT THE PRINTER.
Wireless pc can access a hard wired pc but only wired pc can access printer.
I did the arp -a and the mac address was NOT in the list.
The only two things that make any sense to me is that there's a setting in the printer that the printer installer isn't aware of or there's some setting in the router that's blocking it.
I did not apply Johns (1st post) suggestion just because I was running out of time and since this problem occurred on several different wireless devices that I tried it can't be a computer issue. One of the laptops I tried had never been connected to this network before. Let me know if you still think it's worth a try.
I'm still waiting to hear back from the second business with the same problem to see what kind of router/modem they have. Really wondering if it's a at&t u-verse.
There is a Konica Minolta printer that is hard wired to the uverse router ...Really wondering if it's a at&t u-verse.
It is possible.
Can you put the AT&T router in Bridge mode and add your own Wireless Router. That may help a great deal.
It is possible.
Can you put the AT&T router in Bridge mode and add your own Wireless Router. That may help a great deal.
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Windows 7 and 8 will sometimes appear as not connected (greyed out) because the computer can't communicate with the printer. Symptom - Device responds to ping but printer is greyed out. This is not limited to KMs alone FYI
The op clearly states that the device doesn't respond to ping from a wireless client.
ASKER
Thanks for all the input but at this time I don't the option of trying anything else. The next thing I would try if I had the chance is a different router (putting at&t device in bridge mode). Sorry I couldn't keep on this one but I'm pretty sure it's the router. I should of just called at&t when I had the chance. Oh well, next time. Thanks again.
Thanks for the update and I was happy to help.
The question should be deleted.
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