?
Solved

Exchange 2007 now needs me to manually enter email address in active directory for discovery to work

Posted on 2015-01-20
4
Medium Priority
?
74 Views
Last Modified: 2015-02-12
We have an Exchange 2007 environment that has functioned in a Windows 2008r2 environment for years. The other night our Cisco Unity voice mail would no longer allow callers to leave our users voice mails. After spending hours with Cisco, we found a work around by manually adding each individual users email address to the email field on their active directory accounts. I did this using ADUC and made the entry on the general tab of each users account. This corrected our voice mail problem, but I am still not sure of the root issue. Today I tried to configure a new user on a workstation and opened OUTLOOK 2007, expecting it to find the users Exchange account and configure itself as I clicked NEXT. It did not find anything, but I was able to manually add the user to the local outlook the old fashioned way, after entering the server. This account did not have an email address added to it in Active Dirctory either. Today, I have had several people come to me and tell me their colleagues no longer show up in outlook when they go to send a new email and select TO: In other words some users were no longer appearing in the Global Address List. Each account missing, still did not have a manual entry of their email address in active directory. I am thinking there is something on longer working with our Exchange Auto Discover. I have never had to manually enter email addresses in active directory accounts before. All suggestions are welcome.
0
Comment
Question by:Thor2923
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 40560799
The first thing I would do is an Autodiscover test.
Hold down CTRL while right clicking on the Outlook icon in the system tray. Choose test email autoconfiguration. See whether Autodiscover actually works and what results are returned.

It could be that the client is trying to connect to an external server instead of the internal server, something like that.

Simon.
0
 
LVL 1

Author Comment

by:Thor2923
ID: 40561919
I have never run that test before but if I only select Use Autodiscover, It searches for the external Exchange server I am on and I get a "succeeded" message. It appears to be ok. If I check Use Guessmart, I do get a lot of "failed". I am not sure what guessmart is or if we are even using it, but that is failing
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 40566200
The only one that you need to worry about is the Autodiscover test.
You then need to look at the results to see what Outlook is doing.
If it is going to an external host then for some reason the internal lookup is failing. That could be a configuration issue on the Exchange server, DNS lookup etc.

Simon.
0
 
LVL 1

Author Comment

by:Thor2923
ID: 40566401
in the autodiscovery test it is definitely looking for the external mail server. I will direct my attention here. Thanks
0

Featured Post

Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
This process allows computer passwords to be managed and secured without using LAPS. This is an improvement on an existing process, enhanced to store password encrypted, instead of clear-text files within SQL
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Suggested Courses
Course of the Month13 days, 10 hours left to enroll

801 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question