Exchange 2010 Iphone Users Orphaned Inbox folders Please Help!!!!!!!
Exchange 2010 Enterprise SP164 bit
Windows 2008 R2 Enterprise SP1
Just migrated from Exchange 2007 to Exchange 2010
Email works on all Outlook clients inbound and outbound.
OWA clients work also.
Have several users with iPhones none of which are working.
when looking ate the email on the iPhone you see this
Inbox
*** Orphaned mailbox Bill Pay
etc.
I deleted the account on the iphone added it back and now all that shows is the imbox
Can not send or receive emails at all.
I have Iphone 6 Plus, Iphone 5S, Iphone 5, Iphone 4S and Iphone 4
When I look at the Mailbox using EMC right click then click on Manage Mobile Phone each client has no phone listed
This all worked great on Exchange 2007.
Just checked EMC again and found 2 out of the 20 iphone users now show a phone listed when I manage mobile phone
When I go into OWA for one of these accounts I do not see the folders either same account using Outlook and all folders and email work.
On OWA I found the folders all in the deleted folder
I ran Exchange ActiveSync Autodicover Test and it was successful.
What am I missing.
Thanks
Windows 2008 R2 Enterprise SP1
Just migrated from Exchange 2007 to Exchange 2010
Email works on all Outlook clients inbound and outbound.
OWA clients work also.
Have several users with iPhones none of which are working.
when looking ate the email on the iPhone you see this
Inbox
*** Orphaned mailbox Bill Pay
etc.
I deleted the account on the iphone added it back and now all that shows is the imbox
Can not send or receive emails at all.
I have Iphone 6 Plus, Iphone 5S, Iphone 5, Iphone 4S and Iphone 4
When I look at the Mailbox using EMC right click then click on Manage Mobile Phone each client has no phone listed
This all worked great on Exchange 2007.
Just checked EMC again and found 2 out of the 20 iphone users now show a phone listed when I manage mobile phone
When I go into OWA for one of these accounts I do not see the folders either same account using Outlook and all folders and email work.
On OWA I found the folders all in the deleted folder
I ran Exchange ActiveSync Autodicover Test and it was successful.
What am I missing.
Thanks
ASKER
Will
Welcome back
internal URL
https://serv025.our.network.tgcsnet.com/microsoft-server=activesync
External URL
https://webmail.tgcsnet.com/microsoft-server-activesync
Not sure what you mean
When you run the Test Email Auto config from Outlook what does your accounts point to? Do they match up?
Where do I do that?
Yes I ran the discovery tests
1. Exchange ActiveSync Autodiscover ran successfully
2. Exchange ActiveSync Failed see below results
"The test of the FolderSync command failed." for the user I am trying to get the iphone to work on
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Additional Details
Test Steps
Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Autodiscover was successfully tested for Exchange ActiveSync.
Additional Details
Test Steps
Validating Exchange ActiveSync settings.
Exchange ActiveSync URL https://webmail.tgcsnet.com/Microsoft-Server-ActiveSync was validated successfully.
Additional Details
Attempting to resolve the host name webmail.tgcsnet.com in DNS.
The host name resolved successfully.
Additional Details
Testing TCP port 443 on host webmail.tgcsnet.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Test Steps
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Testing HTTP Authentication Methods for URL https://webmail.tgcsnet.com/Microsoft-Server-ActiveSync.
The HTTP authentication methods are correct.
Additional Details
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
MS-Server-ActiveSync: 14.1
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 1208
Cache-Control: private
Content-Type: text/html
Date: Wed, 21 Jan 2015 01:46:54 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
Elapsed Time: 20510 ms.
Welcome back
internal URL
https://serv025.our.network.tgcsnet.com/microsoft-server=activesync
External URL
https://webmail.tgcsnet.com/microsoft-server-activesync
Not sure what you mean
When you run the Test Email Auto config from Outlook what does your accounts point to? Do they match up?
Where do I do that?
Yes I ran the discovery tests
1. Exchange ActiveSync Autodiscover ran successfully
2. Exchange ActiveSync Failed see below results
"The test of the FolderSync command failed." for the user I am trying to get the iphone to work on
The Microsoft Connectivity Analyzer is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Additional Details
Test Steps
Attempting the Autodiscover and Exchange ActiveSync test (if requested).
Autodiscover was successfully tested for Exchange ActiveSync.
Additional Details
Test Steps
Validating Exchange ActiveSync settings.
Exchange ActiveSync URL https://webmail.tgcsnet.com/Microsoft-Server-ActiveSync was validated successfully.
Additional Details
Attempting to resolve the host name webmail.tgcsnet.com in DNS.
The host name resolved successfully.
Additional Details
Testing TCP port 443 on host webmail.tgcsnet.com to ensure it's listening and open.
The port was opened successfully.
Additional Details
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Test Steps
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Testing HTTP Authentication Methods for URL https://webmail.tgcsnet.com/Microsoft-Server-ActiveSync.
The HTTP authentication methods are correct.
Additional Details
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Tell me more about this issue and how to resolve it
Additional Details
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
HTTP Response Headers:
MS-Server-ActiveSync: 14.1
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0
MS-ASProtocolCommands: Sync,SendMail,SmartForward
Content-Length: 1208
Cache-Control: private
Content-Type: text/html
Date: Wed, 21 Jan 2015 01:46:54 GMT
Server: Microsoft-IIS/7.5
X-AspNet-Version: 2.0.50727
X-Powered-By: ASP.NET
Elapsed Time: 20510 ms.
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ASKER
Will
Thanks a million
You lead me to the right track.
I looked and the event log on the exchange server and found many activesync errors
Event ID 1053 Source MSExchange activesync
Log Name: Application
Source: MSExchange ActiveSync
Date: 1/21/2015 1:39:55 PM
Event ID: 1053
Task Category: Configuration
Level: Error
Keywords: Classic
User: N/A
Computer: SERV025.our.network.tgcsne
Description:
Exchange ActiveSync doesn't have sufficient permissions to create the "CN=Support,CN=Users,DC=ou
Active directory response: 00000005: SecErr: DSID-03151E07, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
".
Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type "msExchangeActiveSyncDevic
Details:%3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange ActiveSync" />
<EventID Qualifiers="49156">1053</E
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2015-01-21T18:
<EventRecordID>5998</Event
<Channel>Application</Chan
<Computer>SERV025.our.netw
<Security />
</System>
<EventData>
<Data>CN=Support,CN=Users,
<Data>Active Directory operation failed on tgcs011.our.network.tgcsne
Active directory response: 00000005: SecErr: DSID-03151E07, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
</Data>
</EventData>
</Event>
As soon as I checked Include Inheritable permissions from the objects parent
My iphone then downloaded all the folders for two accounts and email is now working
Thanks again.
Thanks a million
You lead me to the right track.
I looked and the event log on the exchange server and found many activesync errors
Event ID 1053 Source MSExchange activesync
Log Name: Application
Source: MSExchange ActiveSync
Date: 1/21/2015 1:39:55 PM
Event ID: 1053
Task Category: Configuration
Level: Error
Keywords: Classic
User: N/A
Computer: SERV025.our.network.tgcsne
Description:
Exchange ActiveSync doesn't have sufficient permissions to create the "CN=Support,CN=Users,DC=ou
Active directory response: 00000005: SecErr: DSID-03151E07, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
".
Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type "msExchangeActiveSyncDevic
Details:%3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange ActiveSync" />
<EventID Qualifiers="49156">1053</E
<Level>2</Level>
<Task>2</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2015-01-21T18:
<EventRecordID>5998</Event
<Channel>Application</Chan
<Computer>SERV025.our.netw
<Security />
</System>
<EventData>
<Data>CN=Support,CN=Users,
<Data>Active Directory operation failed on tgcs011.our.network.tgcsne
Active directory response: 00000005: SecErr: DSID-03151E07, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
</Data>
</EventData>
</Event>
As soon as I checked Include Inheritable permissions from the objects parent
My iphone then downloaded all the folders for two accounts and email is now working
Thanks again.
ASKER
Will
Thanks again
Now off to the Best Practices Analyzer Found some Critical Issues nothing too bad I don think
Also have a Relay issue working on that too.
Will post if I have any other questions.
Least this did not take as long as the other LOL
Thanks again
Thanks again
Now off to the Best Practices Analyzer Found some Critical Issues nothing too bad I don think
Also have a Relay issue working on that too.
Will post if I have any other questions.
Least this did not take as long as the other LOL
Thanks again
Also, have you run the Microsoft Connectivity Analyzer for ActiveSync?
https://testconnectivity.microsoft.com/
Will.