Solved

Blank Pages in IE 9

Posted on 2015-01-20
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Last Modified: 2015-01-26
E 9 displays blank web pages. The pages load but nothing is visible. I have found this problem all over web but no solution. I don't know the cause. I believe it was a malware infection that was present during some windows updates. I have changed back & forth between software rendering and hardware rendering on the video card. The malware infection is gone. I have run sfc/scannow with no errors. Disabled and re enabled IE 9. Cleaned tmp files etc. No errors in the event viewer logs that relate. Everything else on the computer works fine. Google Chrome works fine. Firefox was corrupted and I removed that but not reinstalled.
This client must use IE 9 to log onto certain business websites.
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Question by:pcenterprises
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LVL 4

Expert Comment

by:Praveen Kumar Bonala
ID: 40560923
Hi,
Please try with following solutions... any one may be work.

1. Reset your browser.
Go to internet options -> Advanced and click on restore advanced settings and click on Apply. Now click on Reset button in same window, Check the delete personal settings, click on reset.

Now check your browser is working or not....

2. Disable the smart screen filter.

3. Un install IE and re-install it

You can follow the step:

a)      Type Control Panel inside the search box on start screen. Click on  Control Panel.

b)      Click on Programs and Features.  Click on Turn Windows Features on or off.

d)      Locate the box Internet Explorer 9.

e)      Uncheck the box besides Internet Explorer 9.

f)       Click on Yes.

g)      Click on OK.

h)      Click on Restart now.

i)        After the computer restarts, follow the same steps to open Windows Features and check the box which states Internet Explorer 9.

j)        Restart the computer again and check if you get the same issue.
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Author Comment

by:pcenterprises
ID: 40561053
Thanks for the suggestion. No Success.
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LVL 50

Expert Comment

by:jcimarron
ID: 40561063
pcenterprises --
Is this something recent?  If so, try a System Restore to a date before the problem started.

If no help, IE Tools|Internet Options|Advanced tab
Click the Reset tab.

Here is what Reset does.
http://support.microsoft.com/kb/923737
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LVL 4

Expert Comment

by:Praveen Kumar Bonala
ID: 40561066
1. open IE explorer with No add-on's.

Click on start and type internet in search box, then select Internet Explorer (No Add-ons).
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LVL 50

Expert Comment

by:jcimarron
ID: 40561071
pcenterprises ----
In my post above, I meant to add to the section "This what Reset does"
http://windows.microsoft.com/en-us/windows7/Reset-Internet-Explorer-settings
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Author Comment

by:pcenterprises
ID: 40561080
done that, no change
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Author Comment

by:pcenterprises
ID: 40561090
pcenterprises --
Is this something recent?  If so, try a System Restore to a date before the problem started.

If no help, IE Tools|Internet Options|Advanced tab
Click the Reset tab.

Here is what Reset does.
http://support.microsoft.com/kb/92373
Tried the system restore which s why I ran sfc/scannow that fixed other issues that popped up after system restore that are no resolved. Tried the IE reset tab. No success.
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Accepted Solution

by:
pcenterprises earned 0 total points
ID: 40563214
I appreciate y'all taking the time to make suggestions. I finally gave up and reformatted and re installed Windows 7. Which of course fixed it.
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LVL 50

Expert Comment

by:jcimarron
ID: 40563312
pcenterprises--
It is not clear if you tried both suggestions I made in http:#a40561063 .  Did you?

Why did you repeat those suggestions in http:#a40561090  ?
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Author Comment

by:pcenterprises
ID: 40566681
jcimarron:
Yes I tried both of your suggestions. Neither worked.

I repeated the suggestions because when replying to your post I could not see how the reply would be specific to your post.

Again thanks for the help.
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LVL 50

Expert Comment

by:jcimarron
ID: 40566759
pcenterprises--
Thanks for your response.
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Author Closing Comment

by:pcenterprises
ID: 40570191
This problem shows up on the web for the pas 3 or 4 years with no real solution other than reformat & re install windows.
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