Solved

Client's Outlook 2011 POP account on Mac, disappeared.

Posted on 2015-01-20
2
94 Views
Last Modified: 2015-02-04
Client's Outlook 2011 POP account on Mac, disappeared. He has re-established a connection to the server and now has his emails, but all his folder structure is gone. (1) Is there a way to recover? (2) If he was backing up with Time Machine will that provide a way? Note that he specifically excluded the Application folder from Time Machine. I'm thinking the folder structure might be re-established via restoration of the preferences file through Time Machine?

I haven't visited the Mac yet, scheduled to next week, thus haven't tried anything.
0
Comment
Question by:Bruce Corson
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 40

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 40588999
The Outlook data for the user on OSX is stored in the users Documents folder .. so it should be backed up in Time Machine.  Look for the Microsoft User Data folder in the Documents folder.  Backup the current folder and then restore the folder from TimeMachine from a date prior to the error.
0
 
LVL 1

Author Closing Comment

by:Bruce Corson
ID: 40589133
Thanks. That worked.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this article we will discuss some EI Capitan Mail app issues and provide some manual process to resolve them.
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question