Solved

Client's Outlook 2011 POP account on Mac, disappeared.

Posted on 2015-01-20
2
90 Views
Last Modified: 2015-02-04
Client's Outlook 2011 POP account on Mac, disappeared. He has re-established a connection to the server and now has his emails, but all his folder structure is gone. (1) Is there a way to recover? (2) If he was backing up with Time Machine will that provide a way? Note that he specifically excluded the Application folder from Time Machine. I'm thinking the folder structure might be re-established via restoration of the preferences file through Time Machine?

I haven't visited the Mac yet, scheduled to next week, thus haven't tried anything.
0
Comment
Question by:Bruce Corson
2 Comments
 
LVL 39

Accepted Solution

by:
Eoin OSullivan earned 500 total points
ID: 40588999
The Outlook data for the user on OSX is stored in the users Documents folder .. so it should be backed up in Time Machine.  Look for the Microsoft User Data folder in the Documents folder.  Backup the current folder and then restore the folder from TimeMachine from a date prior to the error.
0
 
LVL 1

Author Closing Comment

by:Bruce Corson
ID: 40589133
Thanks. That worked.
0

Featured Post

Three Reasons Why Backup is Strategic

Backup is strategic to your business because your data is strategic to your business. Without backup, your business will fail. This white paper explains why it is vital for you to design and immediately execute a backup strategy to protect 100 percent of your data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In certain circumstances, a Microsoft Office mac application may fail to save a document to a network server, with the following error message: "There has been a network or file permission error. The network connection may be lost." An article at…
The error "There was an error performing the update" occurred on a Mac OS X client workstation running  Symantec AntiVirus for Mac (http://www.symantec.com/business/products/purchasing.jsp?pcid=pcat_security&pvid=825_1) - the Enterprise product vers…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question