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the windows security center could not stop windows defender

Posted on 2015-01-20
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Last Modified: 2015-04-11
I have a Windows 8 computer that is freezing several times a day. When I check the event log, I see that every time that this occurs the following event shows for a number of times: "the windows security center could not stop windows defender". When I restart (hard reset) the computer, it works fine again for a while. Happens for 2 / 3 times a day.

I am running Windows 8, Trend Micro for antivirus and further MS office (just an office computer). Windows Defender is turned off (the services are set to start manually).

To me it looks like Windows Defender becomes active where it cannot be stopped. Does anyone have experience with this or know where to look at?
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Question by:dtwild
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8 Comments
 
LVL 98

Expert Comment

by:John Hurst
ID: 40561182
Trend should turn Defender to Manual (which means it won't start). Make sure the Defender Service is set to Manual.
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Author Comment

by:dtwild
ID: 40561270
Yeah - I have confirmed that this is the case. That is why that logging confused me.
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LVL 98

Expert Comment

by:John Hurst
ID: 40561687
Try running SFC to see if the operating system needs correction.

Open cmd.exe with Run as Administrator and run SFC / SCANNOW twice. Allow to complete, restart and test.
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Author Comment

by:dtwild
ID: 40574420
Just tried, unfortunately nothing was found. Have restarted the machine but no confirmation that it is hanging again. Will update once I receive confirmation.

thanks for thinking with me :-)
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LVL 70

Expert Comment

by:Merete
ID: 40630069
dtwild could you confirm that windows defender is set to manual in control panel all administrative tools services.
Like this?
windows defender set to manual
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Accepted Solution

by:
dtwild earned 0 total points
ID: 40674924
Hi guys,

sorry for the long delay, however that is indeed how it is configured.
I have however installed a bunch of Windows Updates that seemed to have fixed it in the meantime.

I am just about to find out what update it actually was.....
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LVL 70

Expert Comment

by:Merete
ID: 40679383
Thanks for the update :)
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Author Closing Comment

by:dtwild
ID: 40718517
I havent been able to completely rectify the issue (all comments have been instated, however am still receiving these logs in the event viewer).
However by installing a bunch of Windows updates, the issue that I was receiving are resolved by that.

Since the issue is no longer applicable, this ticket can be closed.
Thanks for your assistance anyway!
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